Care Certificate
Course Content
- Introduction to the Care Certificate Course
- Standard 1 - Understand Your Role
- Standard 2 - Your Personal Development
- Standard 3 - Duty of Care
- Introduction to the Duty of Care Standard
- Addressing dilemmas within your duty of care
- Duty of care
- Recognising and handling comments, complaints and incidents
- Managing conflict and difficult situations
- How to deal with comments and complaints
- Supporting independence
- Incidents, Errors and Near Misses
- Standard 4 - Equality and Diversity
- Introduction to the standard on Equality and Diversity
- About equality and diversity
- The purpose of the Equality Act 2010
- Types of discrimination
- Protected characteristics
- Explaining equal opportunities
- Diversity
- Inclusion
- Prejudice
- Diversity and discrimination
- What to do if you suffer from discrimination
- The Code of Conduct
- Reducing the Likelihood of Discrimination in Care
- Information, advice and support
- Standard 5 - Working in a Person Centred Way
- Introduction to working in a person-centred way
- Working in partnership with others
- Record keeping in care
- The Care Plan
- The importance of finding out the history, preferences, wishes and needs of the individual
- Minimising environmental factors that may cause discomfort or distress
- Person centred values in practice
- Supporting individuals to minimise pain or discomfort
- Communication and Person Centred Care
- Working to promote person centred values
- Supporting individuals to plan for their future wellbeing and fulfilment, including end-of-life care
- Encouraging Person Centred Care
- Standard 6 - Communication
- Introduction to the Communication Standard
- Effective communication in the work setting
- Language and other needs in communication
- Verbal and non-verbal communication skills
- Communication
- Identifying A Complaint
- Dealing with aggression
- Defusing potentially dangerous situations
- Recognising danger signs
- Confidentiality in Care
- Standard 7 - Privacy and Dignity
- Standard 8 - Fluids and Nutrition
- Introduction to the Fluids and Nutrition Standard
- High risk groups of people for food safety
- Cross-contamination direct and indirect
- Preventing cross-contamination
- The importance of nutrition
- Guidelines for a healthy diet
- Hydration In the Elderly
- Hydration In the Elderly
- Fluids and Hydration
- Nutrition and the elderly
- Malnutrition
- Diets for people with dementia
- Standard 9 - Awareness of mental health, dementia and learning disabilities
- Introduction to standard on mental health, dementia and learning disabilities
- What is Dementia?
- Classifications of Dementia
- Early diagnosis of Dementia and reporting
- Risk factors affecting the chance of developing dementia
- Helping people with Dementia
- Things that can help people with Dementia
- Things that help the carer
- Diet, meals and Dementia
- A Healthy Body
- The Social Model of Disability
- Communication and Dementia
- The safeguarding vulnerable groups act 2006
- The Human Rights Act 1998
- Discriminatory Abuse and the Equality Act
- Mental health conditions
- MCA Assessment Criteria
- MCA Assessment
- What is mental capacity
- Where to get help
- Learning Disabilities
- Standard 10 - Safeguarding Adults
- Adult Safeguarding Standard Introduction
- What is SOVA?
- CQC or Care Quality Commission
- Protection from Harassment Act 1997
- The Sexual Offences Act 2003
- The Mental Capacity Act 2005
- The Mental Capacity Act and Deprivation of Liberty Safeguards principles
- Facts And Information About Abuse
- Who Is A Vulnerable Adult?
- Vulnerable adults and the risk of harm
- Abuse and its Indicators
- Physical Abuse
- Psychological Abuse
- Sexual Abuse
- Financial Abuse
- Neglect Self Neglect and The Act Of Omission
- Organisational abuse and Discriminatory Abuse
- Consent
- Disclosure
- The importance of individualised person-centred care to ensure an individuals safety
- Responding to suspected or disclosed abuse
- Managing risk and Multi-agency safeguarding of adults
- Reporting abuse
- Whistleblowing
- How to Whistleblow
- Serious case reviews and sources of advice and information
- Standard 11 - Safeguarding Children
- Child Protection standard introduction
- Legislation relating to Safeguarding Children
- The Acts and Safeguarding Children
- Serious Organised Crime and police Act 2005
- What is Child Abuse?
- Emotional abuse
- Physical abuse
- Sexual abuse
- Other types of child abuse
- Every Child Matters
- The rights of a child
- Neglect and the act of omission
- Radicalisation
- Working with others
- Key supporting information
- What children want from Professionals
- Protecting yourself against allegations
- Reporting child abuse
- Scottish Legislation in Care
- The Key Role of KCSIE in Child Protection in the UK
- Standard 12 - Basic Life Support
- Introduction to Basic Life Support standard
- Fears of First Aid
- Asking permission and consent to help
- Calling the Emergency Services
- Chain of Survival
- DR ABC and the ABCD'S
- Initial Assessment and Recovery Position
- Using gloves
- Adult CPR Introduction
- Adult CPR
- CPR Hand Over
- Compressions Only CPR
- Child CPR
- Child CPR Breakdown
- Infant CPR
- Drowning
- AED Introduction
- Types of AED Units
- Adult Choking
- Choking in children
- Infant Choking
- Standard 13 - Health and Safety
- Introduction to the Health and Safety standard
- Health and safety tasks that should only be carried out after special training
- Importance of Health and Safety
- What causes accidents?
- When an Accident Happens
- Accidents and sudden illness
- Health and Safety Law
- Manual handling Employee and Employer responsibility
- Workplace and personal Safety
- The Accident Triangle
- Why prevention is important and what can be done
- The 5 stages of the Risk Assessment
- What is a hazard
- Personal protective equipment (PPE)
- Working safely and securely
- Hazardous substances in your workplace
- COSHH Regulations
- Employee Duties Under COSHH
- The Fire Triangle
- Calling the Fire Service
- Evacuating in an Emergency
- Care Home Evacuation
- Good Housekeeping
- Electrical Hazards
- Managing stress
- Medication and healthcare activities and tasks
- Why Manual Handling is Important
- Manual Handling Operations Regulations 1992
- How and Why We Lift Correctly
- Before we start moving and assisting people
- LOLER and PUWER Regulations
- Other Relevant Acts
- Ability Test
- Assisted standing from a bed or seat
- Assisted Sit to Stand
- Fall Prevention
- Assisting Fallen Person
- Walking Frames
- Wheelchairs
- Standard 14 - Handling Information
- Handling information standard Introduction
- Handling information in health and social care
- GDPR Compliance
- Data Subject and Personal Data under GDPR
- The Information Commissioner's Office
- The Freedom of Information Act 2000
- Who holds personal information
- Public authorities and Freedom Of Information
- Record Keeping, Management and Responsibilities
- Reporting concerns
- Privacy Principles under GDPR
- Does GDPR apply to me
- The right to be informed
- Lawful, Fairness and Transparency
- Purpose limitation
- Data minimisation
- Data accuracy
- Storage limitation
- Data Security
- Accountability
- Standard 15 - Infection Prevention and Control
- Introduction to Infection Control
- What are Blood Borne Pathogens?
- Infection Control Legislation
- Who is at risk?
- Types of Infections
- Skin Diseases
- The Chain of infection
- First Aid and Infection Control
- Contaminated objects
- Contaminated Linen
- Cross Infection
- Example of indirect cross contamination
- How to Reduce Your Risk
- Surface Cleaning
- Hazardous products and sharps disposal
- Hand hygiene policy
- Using gloves
- Hand Washing
- Disposable Aprons
- Waterless hand gels
- Protecting Vulnerable People
- Summary and what's next
Workplace and personal Safety
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We are now going to look at security and your personal safety. Whether you are working alone or in an office, think about some of the main safety factors you need to consider. Firstly, if you are working alone in the workplace, you need to make sure you keep your mobile phone with you or the radio or anything that you have got to be able to communicate with people. You also need to make sure people actually know where you are. Another problem may be that the security guards have locked up certain areas, so make sure you don’t get locked into a certain area and unable to get out. Have a look around you and start planning what you would do in the event of an emergency. Make sure you have the contact numbers of anyone else you could call should there be any possible problems. If you are working at night alone, having security lighting outside can really help make it a lot safer when walking out to your car. CCTV, this can be a good deterrent as well as helping to find out what happened should anything happen. Other areas that you need to look at is health and safety when you are working remotely. It may be you go out on-site to do a job. All the health and safety considerations at your normal place of work are going to be exactly the same if you are going to working away from work. On risk assessing, some may not apply but there may be new concerns. Make sure you have adequate first aid equipment in your vehicle, all the right tools, the right communication equipment, make sure if you are going somewhere new, check the mobile phone signal, maybe you’re going somewhere where there isn’t any signal to make sure someone knows where you are and what time you expect to be back. Maybe you are working in an area where you meet the public, maybe you’re in a shop, you may well be fitted with or given a panic button. This is a button you can push if you feel threatened in any way. It’s not just looking at people within your workplace that will cause you problems it is maybe outsiders who have come in. When you return to your car, take extreme care, if you have a handbag, make sure it is safe so no one can snatch it. Take the car keys out so you are ready to approach your car, unlock it and get in straight away. As soon as you get in the car make sure you lock the doors, and then start the engine and drive away. Make sure you are prepared and everything is ready. Good general advice for security is to plan ahead. Always think of what possible sort of problems can happen and be ready just in case something did happen if you needed to make a quick exit or call the emergency services. Take a few moments now to prepare, and have a look at any possible risks that you would have in your business or workplace. Look at any possible risks that are there and what you are going to do to avoid it. Just a simple little list now could save you a lot of time and a lot of potential problems later on and if you have any concerns about your personal security or the security of others, you must tell your manager.
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Manual handling Employee and Employer responsibility
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The Accident Triangle
Ensuring Personal Safety and Security in Various Work Environments
This guide focuses on essential safety and security considerations, whether working alone, remotely, or in a public-facing role.
Safety When Working Alone
- Always keep a means of communication like a mobile phone or radio handy.
- Ensure others are aware of your location and schedule.
- Be aware of security protocols to avoid being locked in.
- Have emergency contact numbers readily available.
Night-time Safety Considerations
Implementing security lighting and CCTV can enhance safety when working at night, particularly when commuting to your vehicle.
Remote Work Safety
Health and safety considerations at your primary workplace apply equally when working remotely:
- Carry adequate first aid equipment and necessary tools.
- Check mobile phone signals in new areas and inform someone about your whereabouts and expected return time.
Interacting with the Public
For roles involving public interaction, such as retail, having access to a panic button for emergencies is crucial for personal safety.
Vehicle Safety and Preparedness
When returning to your car, especially after dark:
- Keep valuables secure and have keys ready for quick access to your vehicle.
- Lock doors immediately upon entering and before starting the engine.
Proactive Security Planning
Always plan ahead for potential security risks:
- Identify and prepare for possible emergency scenarios.
- Keep a list of potential risks and strategies to mitigate them.
- Report any personal security concerns to your manager promptly.