Care Certificate
Course Content
- Introduction to the Care Certificate Course
- Standard 1 - Understand Your Role
- Standard 2 - Your Personal Development
- Standard 3 - Duty of Care
- Introduction to the Duty of Care Standard
- Addressing dilemmas within your duty of care
- Duty of care
- Recognising and handling comments, complaints and incidents
- Managing conflict and difficult situations
- How to deal with comments and complaints
- Supporting independence
- Incidents, Errors and Near Misses
- Standard 4 - Equality and Diversity
- Introduction to the standard on Equality and Diversity
- About equality and diversity
- The purpose of the Equality Act 2010
- Types of discrimination
- Protected characteristics
- Explaining equal opportunities
- Diversity
- Inclusion
- Prejudice
- Diversity and discrimination
- What to do if you suffer from discrimination
- The Code of Conduct
- Reducing the Likelihood of Discrimination in Care
- Information, advice and support
- Standard 5 - Working in a Person Centred Way
- Introduction to working in a person-centred way
- Working in partnership with others
- Record keeping in care
- The Care Plan
- The importance of finding out the history, preferences, wishes and needs of the individual
- Minimising environmental factors that may cause discomfort or distress
- Person centred values in practice
- Supporting individuals to minimise pain or discomfort
- Communication and Person Centred Care
- Working to promote person centred values
- Supporting individuals to plan for their future wellbeing and fulfilment, including end-of-life care
- Encouraging Person Centred Care
- Standard 6 - Communication
- Introduction to the Communication Standard
- Effective communication in the work setting
- Language and other needs in communication
- Verbal and non-verbal communication skills
- Communication
- Identifying A Complaint
- Dealing with aggression
- Defusing potentially dangerous situations
- Recognising danger signs
- Confidentiality in Care
- Standard 7 - Privacy and Dignity
- Standard 8 - Fluids and Nutrition
- Introduction to the Fluids and Nutrition Standard
- High risk groups of people for food safety
- Cross-contamination direct and indirect
- Preventing cross-contamination
- The importance of nutrition
- Guidelines for a healthy diet
- Hydration In the Elderly
- Hydration In the Elderly
- Fluids and Hydration
- Nutrition and the elderly
- Malnutrition
- Diets for people with dementia
- Standard 9 - Awareness of mental health, dementia and learning disabilities
- Introduction to standard on mental health, dementia and learning disabilities
- What is Dementia?
- Classifications of Dementia
- Early diagnosis of Dementia and reporting
- Risk factors affecting the chance of developing dementia
- Helping people with Dementia
- Things that can help people with Dementia
- Things that help the carer
- Diet, meals and Dementia
- A Healthy Body
- The Social Model of Disability
- Communication and Dementia
- The safeguarding vulnerable groups act 2006
- The Human Rights Act 1998
- Discriminatory Abuse and the Equality Act
- Mental health conditions
- MCA Assessment Criteria
- MCA Assessment
- What is mental capacity
- Where to get help
- Learning Disabilities
- Standard 10 - Safeguarding Adults
- Adult Safeguarding Standard Introduction
- What is SOVA?
- CQC or Care Quality Commission
- Protection from Harassment Act 1997
- The Sexual Offences Act 2003
- The Mental Capacity Act 2005
- The Mental Capacity Act and Deprivation of Liberty Safeguards principles
- Facts And Information About Abuse
- Who Is A Vulnerable Adult?
- Vulnerable adults and the risk of harm
- Abuse and its Indicators
- Physical Abuse
- Psychological Abuse
- Sexual Abuse
- Financial Abuse
- Neglect Self Neglect and The Act Of Omission
- Organisational abuse and Discriminatory Abuse
- Consent
- Disclosure
- The importance of individualised person-centred care to ensure an individuals safety
- Responding to suspected or disclosed abuse
- Managing risk and Multi-agency safeguarding of adults
- Reporting abuse
- Whistleblowing
- How to Whistleblow
- Serious case reviews and sources of advice and information
- Standard 11 - Safeguarding Children
- Child Protection standard introduction
- Legislation relating to Safeguarding Children
- The Acts and Safeguarding Children
- Serious Organised Crime and police Act 2005
- What is Child Abuse?
- Emotional abuse
- Physical abuse
- Sexual abuse
- Other types of child abuse
- Every Child Matters
- The rights of a child
- Neglect and the act of omission
- Radicalisation
- Working with others
- Key supporting information
- What children want from Professionals
- Protecting yourself against allegations
- Reporting child abuse
- Scottish Legislation in Care
- The Key Role of KCSIE in Child Protection in the UK
- Standard 12 - Basic Life Support
- Introduction to Basic Life Support standard
- Fears of First Aid
- Asking permission and consent to help
- Calling the Emergency Services
- Chain of Survival
- DR ABC and the ABCD'S
- Initial Assessment and Recovery Position
- Using gloves
- Adult CPR Introduction
- Adult CPR
- CPR Hand Over
- Compressions Only CPR
- Child CPR
- Child CPR Breakdown
- Infant CPR
- Drowning
- AED Introduction
- Types of AED Units
- Adult Choking
- Choking in children
- Infant Choking
- Standard 13 - Health and Safety
- Introduction to the Health and Safety standard
- Health and safety tasks that should only be carried out after special training
- Importance of Health and Safety
- What causes accidents?
- When an Accident Happens
- Accidents and sudden illness
- Health and Safety Law
- Manual handling Employee and Employer responsibility
- Workplace and personal Safety
- The Accident Triangle
- Why prevention is important and what can be done
- The 5 stages of the Risk Assessment
- What is a hazard
- Personal protective equipment (PPE)
- Working safely and securely
- Hazardous substances in your workplace
- COSHH Regulations
- Employee Duties Under COSHH
- The Fire Triangle
- Calling the Fire Service
- Evacuating in an Emergency
- Care Home Evacuation
- Good Housekeeping
- Electrical Hazards
- Managing stress
- Medication and healthcare activities and tasks
- Why Manual Handling is Important
- Manual Handling Operations Regulations 1992
- How and Why We Lift Correctly
- Before we start moving and assisting people
- LOLER and PUWER Regulations
- Other Relevant Acts
- Ability Test
- Assisted standing from a bed or seat
- Assisted Sit to Stand
- Fall Prevention
- Assisting Fallen Person
- Walking Frames
- Wheelchairs
- Standard 14 - Handling Information
- Handling information standard Introduction
- Handling information in health and social care
- GDPR Compliance
- Data Subject and Personal Data under GDPR
- The Information Commissioner's Office
- The Freedom of Information Act 2000
- Who holds personal information
- Public authorities and Freedom Of Information
- Record Keeping, Management and Responsibilities
- Reporting concerns
- Privacy Principles under GDPR
- Does GDPR apply to me
- The right to be informed
- Lawful, Fairness and Transparency
- Purpose limitation
- Data minimisation
- Data accuracy
- Storage limitation
- Data Security
- Accountability
- Standard 15 - Infection Prevention and Control
- Introduction to Infection Control
- What are Blood Borne Pathogens?
- Infection Control Legislation
- Who is at risk?
- Types of Infections
- Skin Diseases
- The Chain of infection
- First Aid and Infection Control
- Contaminated objects
- Contaminated Linen
- Cross Infection
- Example of indirect cross contamination
- How to Reduce Your Risk
- Surface Cleaning
- Hazardous products and sharps disposal
- Hand hygiene policy
- Using gloves
- Hand Washing
- Disposable Aprons
- Waterless hand gels
- Protecting Vulnerable People
- Summary and what's next
Asking permission and consent to help
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When you approach somebody the first time you need to gain that person's permission or consent before you help them. If you're in the workplace you may well be working with the person, they may know you. But you do still need to ask their permission. Imagine yourself. You had an accident or you're feeling unwell and suddenly someone came up to you and started telling you what to do, bossing you about, and trying to treat you. You may well just want to be given a little bit of space. But you also want to be treated with respect. Hi, what have you done? Well I've just tripped over the boxes and really hurt my wrist. Alright. I'm first aid, may I help you? Yes please. So when you first approach somebody introduce yourself. If you don't know the person than just introduce yourself. For example, I may well say, "Hello, my name's Keith. I'm a first aider. May I help you?" As soon as the person agrees or consents then you would have in the eyes of the law permission to actually help them. It may be that they say yes, it may be that they nod, or they say... As long as it's something to give you a positive reaction from them. Now if the person says no then you can't directly help them. It may well be this person just doesn't want to be any fuss made of them. They might be embarrassed, they might be worried. Or it might be they have other problems; they just don't want you to help them. It may be even that you've caused the accident. They may well blame you for it. If someone does deny help then you need to try and gain their trust. So you can still talk to them, you can still call the emergency services, you can still report them if it's in a workplace setting. Do what you can to try and get that person's trust to then help them, but do not put yourself in any danger or get into any arguments. If you're dealing with a child, it may well be you need to ask the parent. So it may well be addressing the parent saying, "May I help your child?" Obviously if you're dealing with an infant then this baby is not going to be able to talk back to you. So you would need to talk to the guardian, the parent, or the child monitor to try and actually get some consent to help the child. The other problem could be if someone is unconscious. If someone's unconscious they're not going to be able to answer you, but you'd still ask them. If you've asked them, "Hello my name's Keith. I'm a first aider. May I help you?" Then though you're not going to get an answer, in the eyes of the law you do have what's called "assumed consent." How this works is that, if you picture yourself now, if you were out on the street somewhere and you collapsed. Would you want somebody to give you first aid? If your heart stopped would you want someone to give you CPR? The answer's probably yes. So in the eyes of the law if you ask somebody and they don't answer then you would have their consent to actually help them. The whole time you're dealing with an incident always talk to the person. So even if they're unconscious just keep talking the whole time because the hearing is the last thing to go. So it may well be that they're not showing any signs of movement or being conscious, but they can still hear you. So this can be quite comforting. Especially if you're doing, say maybe put someone in a recovery position, or you're covering them with a blanket, talk to them the whole time and tell them exactly what you're doing.
Obtaining Consent in First Aid Situations
Introduction and Permission
When faced with a first aid scenario, it's crucial to follow proper protocol, beginning with a courteous introduction. Always introduce yourself and request the patient's permission to offer assistance.
Consent Verification
If the patient grants consent, whether through verbal affirmation, a nod, or by extending an injured limb for examination, you are legally authorized to proceed with your assistance.
Respecting Patient's Wishes
If, however, the patient declines your aid, you must respect their decision and refrain from any form of intervention. In such cases:
- Emergency Services: If the patient refuses help, promptly contact the emergency services for professional assistance.
- Refer to Supervisors or Family: Consider involving the patient's supervisor or family members to address their concerns and provide reassurance.
- Open Communication: Engage in a compassionate conversation with the patient, focusing on comforting and calming them despite your inability to assist directly.
Unconscious Patients
Even when dealing with an unconscious casualty, the principles of consent still apply. In such instances, consent may be implied as most individuals in this condition would likely accept aid if conscious:
- Verbal Interaction: Communicate with the unconscious patient as speaking to them can offer comfort. Hearing is often one of the last senses to diminish.
Workplace Duty of Care
It's important to recognize that in the workplace, as a designated first aider, you may hold a duty of care towards employees or colleagues. In such circumstances, the injured party may be required to seek your assistance:
- Employee Seeking Help: In situations where you have a duty of care, the casualty may be compelled to approach you for assistance.
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