Care Certificate
Course Content
- Introduction to the Care Certificate Course
- Standard 1 - Understand Your Role
- Standard 2 - Your Personal Development
- Standard 3 - Duty of Care
- Introduction to the Duty of Care Standard
- Addressing dilemmas within your duty of care
- Duty of care
- Recognising and handling comments, complaints and incidents
- Managing conflict and difficult situations
- How to deal with comments and complaints
- Supporting independence
- Incidents, Errors and Near Misses
- Standard 4 - Equality and Diversity
- Introduction to the standard on Equality and Diversity
- About equality and diversity
- The purpose of the Equality Act 2010
- Types of discrimination
- Protected characteristics
- Explaining equal opportunities
- Diversity
- Inclusion
- Prejudice
- Diversity and discrimination
- What to do if you suffer from discrimination
- The Code of Conduct
- Reducing the Likelihood of Discrimination in Care
- Information, advice and support
- Standard 5 - Working in a Person Centred Way
- Introduction to working in a person-centred way
- Working in partnership with others
- Record keeping in care
- The Care Plan
- The importance of finding out the history, preferences, wishes and needs of the individual
- Minimising environmental factors that may cause discomfort or distress
- Person centred values in practice
- Supporting individuals to minimise pain or discomfort
- Communication and Person Centred Care
- Working to promote person centred values
- Supporting individuals to plan for their future wellbeing and fulfilment, including end-of-life care
- Encouraging Person Centred Care
- Standard 6 - Communication
- Introduction to the Communication Standard
- Effective communication in the work setting
- Language and other needs in communication
- Verbal and non-verbal communication skills
- Communication
- Identifying A Complaint
- Dealing with aggression
- Defusing potentially dangerous situations
- Recognising danger signs
- Confidentiality in Care
- Standard 7 - Privacy and Dignity
- Standard 8 - Fluids and Nutrition
- Introduction to the Fluids and Nutrition Standard
- High risk groups of people for food safety
- Cross-contamination direct and indirect
- Preventing cross-contamination
- The importance of nutrition
- Guidelines for a healthy diet
- Hydration In the Elderly
- Hydration In the Elderly
- Fluids and Hydration
- Nutrition and the elderly
- Malnutrition
- Diets for people with dementia
- Standard 9 - Awareness of mental health, dementia and learning disabilities
- Introduction to standard on mental health, dementia and learning disabilities
- What is Dementia?
- Classifications of Dementia
- Early diagnosis of Dementia and reporting
- Risk factors affecting the chance of developing dementia
- Helping people with Dementia
- Things that can help people with Dementia
- Things that help the carer
- Diet, meals and Dementia
- A Healthy Body
- The Social Model of Disability
- Communication and Dementia
- The safeguarding vulnerable groups act 2006
- The Human Rights Act 1998
- Discriminatory Abuse and the Equality Act
- Mental health conditions
- MCA Assessment Criteria
- MCA Assessment
- What is mental capacity
- Where to get help
- Learning Disabilities
- Standard 10 - Safeguarding Adults
- Adult Safeguarding Standard Introduction
- What is SOVA?
- CQC or Care Quality Commission
- Protection from Harassment Act 1997
- The Sexual Offences Act 2003
- The Mental Capacity Act 2005
- The Mental Capacity Act and Deprivation of Liberty Safeguards principles
- Facts And Information About Abuse
- Who Is A Vulnerable Adult?
- Vulnerable adults and the risk of harm
- Abuse and its Indicators
- Physical Abuse
- Psychological Abuse
- Sexual Abuse
- Financial Abuse
- Neglect Self Neglect and The Act Of Omission
- Organisational abuse and Discriminatory Abuse
- Consent
- Disclosure
- The importance of individualised person-centred care to ensure an individuals safety
- Responding to suspected or disclosed abuse
- Managing risk and Multi-agency safeguarding of adults
- Reporting abuse
- Whistleblowing
- How to Whistleblow
- Serious case reviews and sources of advice and information
- Standard 11 - Safeguarding Children
- Child Protection standard introduction
- Legislation relating to Safeguarding Children
- The Acts and Safeguarding Children
- Serious Organised Crime and police Act 2005
- What is Child Abuse?
- Emotional abuse
- Physical abuse
- Sexual abuse
- Other types of child abuse
- Every Child Matters
- The rights of a child
- Neglect and the act of omission
- Radicalisation
- Working with others
- Key supporting information
- What children want from Professionals
- Protecting yourself against allegations
- Reporting child abuse
- Scottish Legislation in Care
- The Key Role of KCSIE in Child Protection in the UK
- Standard 12 - Basic Life Support
- Introduction to Basic Life Support standard
- Fears of First Aid
- Asking permission and consent to help
- Calling the Emergency Services
- Chain of Survival
- DR ABC and the ABCD'S
- Initial Assessment and Recovery Position
- Using gloves
- Adult CPR Introduction
- Adult CPR
- CPR Hand Over
- Compressions Only CPR
- Child CPR
- Child CPR Breakdown
- Infant CPR
- Drowning
- AED Introduction
- Types of AED Units
- Adult Choking
- Choking in children
- Infant Choking
- Standard 13 - Health and Safety
- Introduction to the Health and Safety standard
- Health and safety tasks that should only be carried out after special training
- Importance of Health and Safety
- What causes accidents?
- When an Accident Happens
- Accidents and sudden illness
- Health and Safety Law
- Manual handling Employee and Employer responsibility
- Workplace and personal Safety
- The Accident Triangle
- Why prevention is important and what can be done
- The 5 stages of the Risk Assessment
- What is a hazard
- Personal protective equipment (PPE)
- Working safely and securely
- Hazardous substances in your workplace
- COSHH Regulations
- Employee Duties Under COSHH
- The Fire Triangle
- Calling the Fire Service
- Evacuating in an Emergency
- Care Home Evacuation
- Good Housekeeping
- Electrical Hazards
- Managing stress
- Medication and healthcare activities and tasks
- Why Manual Handling is Important
- Manual Handling Operations Regulations 1992
- How and Why We Lift Correctly
- Before we start moving and assisting people
- LOLER and PUWER Regulations
- Other Relevant Acts
- Ability Test
- Assisted standing from a bed or seat
- Assisted Sit to Stand
- Fall Prevention
- Assisting Fallen Person
- Walking Frames
- Wheelchairs
- Standard 14 - Handling Information
- Handling information standard Introduction
- Handling information in health and social care
- GDPR Compliance
- Data Subject and Personal Data under GDPR
- The Information Commissioner's Office
- The Freedom of Information Act 2000
- Who holds personal information
- Public authorities and Freedom Of Information
- Record Keeping, Management and Responsibilities
- Reporting concerns
- Privacy Principles under GDPR
- Does GDPR apply to me
- The right to be informed
- Lawful, Fairness and Transparency
- Purpose limitation
- Data minimisation
- Data accuracy
- Storage limitation
- Data Security
- Accountability
- Standard 15 - Infection Prevention and Control
- Introduction to Infection Control
- What are Blood Borne Pathogens?
- Infection Control Legislation
- Who is at risk?
- Types of Infections
- Skin Diseases
- The Chain of infection
- First Aid and Infection Control
- Contaminated objects
- Contaminated Linen
- Cross Infection
- Example of indirect cross contamination
- How to Reduce Your Risk
- Surface Cleaning
- Hazardous products and sharps disposal
- Hand hygiene policy
- Using gloves
- Hand Washing
- Disposable Aprons
- Waterless hand gels
- Protecting Vulnerable People
- Summary and what's next
Dignity and respect
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Are there any considerations we need to look at for someone with dementia in respect of their dignity? With dementia, it's very common that dignity and respect is an issue and there's actually a gender role and if you go onto the internet and look at dignity in respect to gender, google that, you'll find a page that is dedicated to that. Take their advice and because every case is different and everyone has different needs. In the real world, is there any ways you can help to respect someone's dignity? When you've got someone who's newly diagnosed with dementia, obviously their world changes. We need to look at are they being dressed properly? And a lot of it goes through that side. So we're looking at, if they are struggling with dysphagia which is an issue with eating, are we producing and giving them food that they can comfortably eat and using utensils that they can comfortably use? Are we dressing them correctly? Are we giving them the ability to dress themselves? Are we making sure that we don't change the environment too much? And as an example of that, would they be embarrassed if someone came in and their hoist was in the living room? Are we asking those people to leave the room while we are hoisting them? Which we should ideally be doing. So it's various things that we need to look at. If they are incontinent, are we making sure they're cleaned properly? Because if they aren't, no one likes to smell and sometimes, especially if they're highly medicated or not hydrating properly, that can be quite a strong smell. So we need to ensure that we do clean up as much as we possibly can, dress them correctly, make sure any medical equipment is out of the way. Would they like people to know their medication and what medication they're on? Let's clear up medication from the room. And maybe even looking at bathing and personal care, are we taking them down to the hairdressers? Are we bringing the hairdresser into the home? Because all of those things will make them feel better and that will give them their dignity. Don't try and avoid them. One of the biggest challenges within dementia is if I had cancer, I'd tell my friends, I'd get all the help I needed. They'd offer to look after my children, walk my dog, they'd make sure that they contacted me when I've gone to the hospital. With dementia, it's a hidden disease. People are quite embarrassed about it. They don't like to tell the community, and in fact, if they do tell the community, a lot of the community won't help in the same way they would with other diseases. So with that, we've got to look at how that person feels when their family may be avoiding them. And this is where proper dementia training comes in because that way we can give you the knowledge to be able to deal with that, so you understand what sub-vocalization is. So you understand why they're wandering, why they're following you around and things like that. So even in a care home, it may be this person is in a care home, you're visiting the person, and the carer asks you to leave while they maybe move them or something, and sometimes the family might say, "Oh no, it's my mother I'm going to stay." What should you do there in regard to their dignity? A good care home will tell the family member to leave, there are no doubts about that. There are a few reasons why. Firstly, health and safety legislation, if you're moving someone in a hoist they could run over the feet. That's a major issue, then you've got potentially a medical issue and may be sued, so they need to ask them to leave the room. The second part is, families, do like to get involved. Now, unfortunately, by putting someone who needs it into a care home, you're giving the responsibility to that care home. So, therefore, that care home will need to be in control of putting on a hoist, putting them into a sling. And it's been various cases throughout the years where people have popped them into a sling and maybe a family member has pulled a loop off or say, "I don't do it like that." Well, these are trained professionals and we need to trust them. The third issue is if someone is incontinent. We are taking them off of the bed, and maybe they've got faeces and urine in places they don't want to see their family members, their daughters, their sons, maybe even their grandchildren looking and even husbands and wives. So we should ask them to leave the room and make sure that they understand the reasons why, and if we explain it properly they won't have an issue.
Dignity Considerations for Individuals with Dementia
Importance of Dignity in Dementia Care
Ensuring dignity and respect for individuals with dementia is crucial for their well-being and quality of life.
Practical Ways to Respect Dignity
Addressing various aspects of care to uphold dignity:
- Personal Care: Ensuring proper dressing, eating assistance, and hygiene maintenance.
- Environment: Minimizing changes in the environment and respecting privacy during care activities.
- Medical Equipment: Ensuring medical equipment is discreetly managed to preserve dignity.
- Medication: Ensuring confidentiality regarding medication and removing medication from visible areas.
- Additional Support: Providing access to grooming services and involving family members in care decisions.
Challenges and Stigma in Dementia Care
Addressing challenges related to stigma and social support:
- Hidden Disease: Recognising the challenges of stigma associated with dementia and the reluctance to seek support.
- Community Support: Encouraging community support and understanding for individuals with dementia.
- Education and Training: Providing proper dementia training to caregivers to understand and address behavioural challenges.
Respecting Dignity in Care Settings
Guidelines for maintaining dignity in care home settings:
- Visitor Protocol: Ensuring visitors understand and respect care home policies, including leaving during certain care procedures.
- Professional Care: Trusting trained professionals to manage care tasks safely and effectively.
- Privacy Considerations: Prioritising the privacy of residents during personal care activities.