Care Certificate
Course Content
- Introduction to the Care Certificate Course
- Standard 1 - Understand Your Role
- Standard 2 - Your Personal Development
- Standard 3 - Duty of Care
- Introduction to the Duty of Care Standard
- Addressing dilemmas within your duty of care
- Duty of care
- Recognising and handling comments, complaints and incidents
- Managing conflict and difficult situations
- How to deal with comments and complaints
- Supporting independence
- Incidents, Errors and Near Misses
- Standard 4 - Equality and Diversity
- Introduction to the standard on Equality and Diversity
- About equality and diversity
- The purpose of the Equality Act 2010
- Types of discrimination
- Protected characteristics
- Explaining equal opportunities
- Diversity
- Inclusion
- Prejudice
- Diversity and discrimination
- What to do if you suffer from discrimination
- The Code of Conduct
- Reducing the Likelihood of Discrimination in Care
- Information, advice and support
- Standard 5 - Working in a Person Centred Way
- Introduction to working in a person-centred way
- Working in partnership with others
- Record keeping in care
- The Care Plan
- The importance of finding out the history, preferences, wishes and needs of the individual
- Minimising environmental factors that may cause discomfort or distress
- Person centred values in practice
- Supporting individuals to minimise pain or discomfort
- Communication and Person Centred Care
- Working to promote person centred values
- Supporting individuals to plan for their future wellbeing and fulfilment, including end-of-life care
- Encouraging Person Centred Care
- Standard 6 - Communication
- Introduction to the Communication Standard
- Effective communication in the work setting
- Language and other needs in communication
- Verbal and non-verbal communication skills
- Communication
- Identifying A Complaint
- Dealing with aggression
- Defusing potentially dangerous situations
- Recognising danger signs
- Confidentiality in Care
- Standard 7 - Privacy and Dignity
- Standard 8 - Fluids and Nutrition
- Introduction to the Fluids and Nutrition Standard
- High risk groups of people for food safety
- Cross-contamination direct and indirect
- Preventing cross-contamination
- The importance of nutrition
- Guidelines for a healthy diet
- Hydration In the Elderly
- Hydration In the Elderly
- Fluids and Hydration
- Nutrition and the elderly
- Malnutrition
- Diets for people with dementia
- Standard 9 - Awareness of mental health, dementia and learning disabilities
- Introduction to standard on mental health, dementia and learning disabilities
- What is Dementia?
- Classifications of Dementia
- Early diagnosis of Dementia and reporting
- Risk factors affecting the chance of developing dementia
- Helping people with Dementia
- Things that can help people with Dementia
- Things that help the carer
- Diet, meals and Dementia
- A Healthy Body
- The Social Model of Disability
- Communication and Dementia
- The safeguarding vulnerable groups act 2006
- The Human Rights Act 1998
- Discriminatory Abuse and the Equality Act
- Mental health conditions
- MCA Assessment Criteria
- MCA Assessment
- What is mental capacity
- Where to get help
- Learning Disabilities
- Standard 10 - Safeguarding Adults
- Adult Safeguarding Standard Introduction
- What is SOVA?
- CQC or Care Quality Commission
- Protection from Harassment Act 1997
- The Sexual Offences Act 2003
- The Mental Capacity Act 2005
- The Mental Capacity Act and Deprivation of Liberty Safeguards principles
- Facts And Information About Abuse
- Who Is A Vulnerable Adult?
- Vulnerable adults and the risk of harm
- Abuse and its Indicators
- Physical Abuse
- Psychological Abuse
- Sexual Abuse
- Financial Abuse
- Neglect Self Neglect and The Act Of Omission
- Organisational abuse and Discriminatory Abuse
- Consent
- Disclosure
- The importance of individualised person-centred care to ensure an individuals safety
- Responding to suspected or disclosed abuse
- Managing risk and Multi-agency safeguarding of adults
- Reporting abuse
- Whistleblowing
- How to Whistleblow
- Serious case reviews and sources of advice and information
- Standard 11 - Safeguarding Children
- Child Protection standard introduction
- Legislation relating to Safeguarding Children
- The Acts and Safeguarding Children
- Serious Organised Crime and police Act 2005
- What is Child Abuse?
- Emotional abuse
- Physical abuse
- Sexual abuse
- Other types of child abuse
- Every Child Matters
- The rights of a child
- Neglect and the act of omission
- Radicalisation
- Working with others
- Key supporting information
- What children want from Professionals
- Protecting yourself against allegations
- Reporting child abuse
- Scottish Legislation in Care
- The Key Role of KCSIE in Child Protection in the UK
- Standard 12 - Basic Life Support
- Introduction to Basic Life Support standard
- Fears of First Aid
- Asking permission and consent to help
- Calling the Emergency Services
- Chain of Survival
- DR ABC and the ABCD'S
- Initial Assessment and Recovery Position
- Using gloves
- Adult CPR Introduction
- Adult CPR
- CPR Hand Over
- Compressions Only CPR
- Child CPR
- Child CPR Breakdown
- Infant CPR
- Drowning
- AED Introduction
- Types of AED Units
- Adult Choking
- Choking in children
- Infant Choking
- Standard 13 - Health and Safety
- Introduction to the Health and Safety standard
- Health and safety tasks that should only be carried out after special training
- Importance of Health and Safety
- What causes accidents?
- When an Accident Happens
- Accidents and sudden illness
- Health and Safety Law
- Manual handling Employee and Employer responsibility
- Workplace and personal Safety
- The Accident Triangle
- Why prevention is important and what can be done
- The 5 stages of the Risk Assessment
- What is a hazard
- Personal protective equipment (PPE)
- Working safely and securely
- Hazardous substances in your workplace
- COSHH Regulations
- Employee Duties Under COSHH
- The Fire Triangle
- Calling the Fire Service
- Evacuating in an Emergency
- Care Home Evacuation
- Good Housekeeping
- Electrical Hazards
- Managing stress
- Medication and healthcare activities and tasks
- Why Manual Handling is Important
- Manual Handling Operations Regulations 1992
- How and Why We Lift Correctly
- Before we start moving and assisting people
- LOLER and PUWER Regulations
- Other Relevant Acts
- Ability Test
- Assisted standing from a bed or seat
- Assisted Sit to Stand
- Fall Prevention
- Assisting Fallen Person
- Walking Frames
- Wheelchairs
- Standard 14 - Handling Information
- Handling information standard Introduction
- Handling information in health and social care
- GDPR Compliance
- Data Subject and Personal Data under GDPR
- The Information Commissioner's Office
- The Freedom of Information Act 2000
- Who holds personal information
- Public authorities and Freedom Of Information
- Record Keeping, Management and Responsibilities
- Reporting concerns
- Privacy Principles under GDPR
- Does GDPR apply to me
- The right to be informed
- Lawful, Fairness and Transparency
- Purpose limitation
- Data minimisation
- Data accuracy
- Storage limitation
- Data Security
- Accountability
- Standard 15 - Infection Prevention and Control
- Introduction to Infection Control
- What are Blood Borne Pathogens?
- Infection Control Legislation
- Who is at risk?
- Types of Infections
- Skin Diseases
- The Chain of infection
- First Aid and Infection Control
- Contaminated objects
- Contaminated Linen
- Cross Infection
- Example of indirect cross contamination
- How to Reduce Your Risk
- Surface Cleaning
- Hazardous products and sharps disposal
- Hand hygiene policy
- Using gloves
- Hand Washing
- Disposable Aprons
- Waterless hand gels
- Protecting Vulnerable People
- Summary and what's next
Adult Safeguarding Standard Introduction
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Adult Safeguarding is the way of working and thinking that protects adults with care and support needs from abuse, harm or neglect. Safeguarding balances the right to be safe with the right to make informed choices. Informed choices mean being able to make a decision when they have been provided with all information. There are many regulations that apply in the social care sector regarding safeguarding and these include: - The Care Act 2014 makes it the duty of local authorities to make enquiries if someone is being abused or neglected or is at risk of abuse or neglect in their area. They must also set up multi-agency safeguarding adult’s boards to review cases when people die because of neglect or abuse and where it is suspected that agencies could have done more to safeguard them. - The Mental Capacity Act 2005 aims to protect and empower people who are unable to make choices for themselves. - The Human Rights Act 1998 which gives specific rights to every person living in the UK, for example, the right to life and freedom from torture and degrading treatment. - And The Equality Act 2010 which protects people from discrimination and disadvantage due to protected characteristics including race, gender, disability, sexual orientation, transgender, religion and age. Harm includes ill-treatment (including sexual abuse, exploitation and forms of ill-treatment which are not physical); the impairment of health (physical or mental) or development (physical, intellectual, emotional, social, or behavioural); self-harm and neglect; And finally, unlawful conduct, which adversely affects a person’s property, rights or interests (for example, financial abuse). A person’s wellbeing may include their sense of hope, confidence and self-esteem, their ability to communicate their wants and needs, to contact others, show warmth and affection, and experience and show pleasure or enjoyment. It includes supporting wellbeing, making sure that basic needs such as security, nutrition & hydration are met. Safeguarding promotes independence. Health and Social care organisations are responsible for making sure care and support are delivered in ways that are safe. Every worker has a part to play. It is important that people receiving care and support feel able to challenge poor standards of care. They should know how to complain and feel confident to make a complaint without fear of facing negative treatment. Ask your employer to tell you what to do when someone wants to complain. An open and honest culture can encourage individuals to raise concerns before they come to harm. You should do what is appropriate in your role to try and resolve any concerns. If someone is still unhappy you must tell them how to complain. There should be a recorded process with agreed timescales. You may need to support the individual to make a complaint by explaining the process and supporting them to communicate. It is important to make sure that their voice is heard as this is part of developing a way of working that puts the individual at the centre of their care. In your role as a healthcare support worker or adult social care worker, it may be thought of as abuse if you cause harm to someone or do not do the things you should prevent harm. It is important that you know the ways of working to safeguard adults in your workplace. Your policies and procedures tell you how to meet the Care Quality Commission’s Fundamental Standards of Quality and Safety. You should also follow the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England. The Code of Conduct states that workers must: ‘Always make sure that your actions or omissions do not harm an individual’s health or wellbeing. You must never abuse, neglect, harm or exploit those who use health and care services, their carers or your colleagues’. To find out more about your responsibilities in preventing abuse and protecting from harm discuss your role, and how it fits with the roles of other workers, with your manager.
Adult Safeguarding in Health and Social Care
Adult Safeguarding is a crucial approach in health and social care that ensures the safety of adults with care and support needs. It involves protecting them from abuse, harm, or neglect while respecting their right to make informed choices.
Key Regulations in Safeguarding
Several regulations guide safeguarding practices in the social care sector, ensuring adults are protected from abuse and neglect.
Notable Safeguarding Legislation
- The Care Act 2014: Mandates local authorities to enquire about abuse or neglect and establish safeguarding adult boards.
- The Mental Capacity Act 2005: Protects individuals who cannot make decisions for themselves.
- The Human Rights Act 1998: Ensures basic human rights for all individuals.
- The Equality Act 2010: Guards against discrimination and disadvantage.
Understanding Harm and Well-being
Harm in safeguarding encompasses various forms of ill-treatment and neglect, while well-being covers aspects like confidence, communication, and enjoyment of life.
Responsibilities of Health and Social Care Workers
Every worker plays a vital role in delivering safe care and support. It's important to know how to respond to and prevent potential harm.
Encouraging Complaints and Reporting Concerns
Individuals receiving care should feel empowered to challenge poor standards and make complaints without fear of negative repercussions.
Fostering an Open and Honest Culture
An open culture encourages raising concerns early. Workers should know how to handle complaints and support individuals through the process.
Worker's Role in Preventing Abuse
Healthcare support workers and adult social care workers must prevent harm and abuse, adhering to workplace policies and the Code of Conduct.
Understanding Your Role and Responsibilities
Discuss your role in safeguarding with your manager to ensure you are aligned with the broader goals of protecting adults from harm.
Adult safeguarding is a collective responsibility, and understanding these aspects is essential for providing safe and effective care.