Care Certificate
Course Content
- Introduction to the Care Certificate Course
- Standard 1 - Understand Your Role
- Standard 2 - Your Personal Development
- Standard 3 - Duty of Care
- Introduction to the Duty of Care Standard
- Addressing dilemmas within your duty of care
- Duty of care
- Recognising and handling comments, complaints and incidents
- Managing conflict and difficult situations
- How to deal with comments and complaints
- Supporting independence
- Incidents, Errors and Near Misses
- Standard 4 - Equality and Diversity
- Introduction to the standard on Equality and Diversity
- About equality and diversity
- The purpose of the Equality Act 2010
- Types of discrimination
- Protected characteristics
- Explaining equal opportunities
- Diversity
- Inclusion
- Prejudice
- Diversity and discrimination
- What to do if you suffer from discrimination
- The Code of Conduct
- Reducing the Likelihood of Discrimination in Care
- Information, advice and support
- Standard 5 - Working in a Person Centred Way
- Introduction to working in a person-centred way
- Working in partnership with others
- Record keeping in care
- The Care Plan
- The importance of finding out the history, preferences, wishes and needs of the individual
- Minimising environmental factors that may cause discomfort or distress
- Person centred values in practice
- Supporting individuals to minimise pain or discomfort
- Communication and Person Centred Care
- Working to promote person centred values
- Supporting individuals to plan for their future wellbeing and fulfilment, including end-of-life care
- Encouraging Person Centred Care
- Standard 6 - Communication
- Introduction to the Communication Standard
- Effective communication in the work setting
- Language and other needs in communication
- Verbal and non-verbal communication skills
- Communication
- Identifying A Complaint
- Dealing with aggression
- Defusing potentially dangerous situations
- Recognising danger signs
- Confidentiality in Care
- Standard 7 - Privacy and Dignity
- Standard 8 - Fluids and Nutrition
- Introduction to the Fluids and Nutrition Standard
- High risk groups of people for food safety
- Cross-contamination direct and indirect
- Preventing cross-contamination
- The importance of nutrition
- Guidelines for a healthy diet
- Hydration In the Elderly
- Hydration In the Elderly
- Fluids and Hydration
- Nutrition and the elderly
- Malnutrition
- Diets for people with dementia
- Standard 9 - Awareness of mental health, dementia and learning disabilities
- Introduction to standard on mental health, dementia and learning disabilities
- What is Dementia?
- Classifications of Dementia
- Early diagnosis of Dementia and reporting
- Risk factors affecting the chance of developing dementia
- Helping people with Dementia
- Things that can help people with Dementia
- Things that help the carer
- Diet, meals and Dementia
- A Healthy Body
- The Social Model of Disability
- Communication and Dementia
- The safeguarding vulnerable groups act 2006
- The Human Rights Act 1998
- Discriminatory Abuse and the Equality Act
- Mental health conditions
- MCA Assessment Criteria
- MCA Assessment
- What is mental capacity
- Where to get help
- Learning Disabilities
- Standard 10 - Safeguarding Adults
- Adult Safeguarding Standard Introduction
- What is SOVA?
- CQC or Care Quality Commission
- Protection from Harassment Act 1997
- The Sexual Offences Act 2003
- The Mental Capacity Act 2005
- The Mental Capacity Act and Deprivation of Liberty Safeguards principles
- Facts And Information About Abuse
- Who Is A Vulnerable Adult?
- Vulnerable adults and the risk of harm
- Abuse and its Indicators
- Physical Abuse
- Psychological Abuse
- Sexual Abuse
- Financial Abuse
- Neglect Self Neglect and The Act Of Omission
- Organisational abuse and Discriminatory Abuse
- Consent
- Disclosure
- The importance of individualised person-centred care to ensure an individuals safety
- Responding to suspected or disclosed abuse
- Managing risk and Multi-agency safeguarding of adults
- Reporting abuse
- Whistleblowing
- How to Whistleblow
- Serious case reviews and sources of advice and information
- Standard 11 - Safeguarding Children
- Child Protection standard introduction
- Legislation relating to Safeguarding Children
- The Acts and Safeguarding Children
- Serious Organised Crime and police Act 2005
- What is Child Abuse?
- Emotional abuse
- Physical abuse
- Sexual abuse
- Other types of child abuse
- Every Child Matters
- The rights of a child
- Neglect and the act of omission
- Radicalisation
- Working with others
- Key supporting information
- What children want from Professionals
- Protecting yourself against allegations
- Reporting child abuse
- Scottish Legislation in Care
- The Key Role of KCSIE in Child Protection in the UK
- Standard 12 - Basic Life Support
- Introduction to Basic Life Support standard
- Fears of First Aid
- Asking permission and consent to help
- Calling the Emergency Services
- Chain of Survival
- DR ABC and the ABCD'S
- Initial Assessment and Recovery Position
- Using gloves
- Adult CPR Introduction
- Adult CPR
- CPR Hand Over
- Compressions Only CPR
- Child CPR
- Child CPR Breakdown
- Infant CPR
- Drowning
- AED Introduction
- Types of AED Units
- Adult Choking
- Choking in children
- Infant Choking
- Standard 13 - Health and Safety
- Introduction to the Health and Safety standard
- Health and safety tasks that should only be carried out after special training
- Importance of Health and Safety
- What causes accidents?
- When an Accident Happens
- Accidents and sudden illness
- Health and Safety Law
- Manual handling Employee and Employer responsibility
- Workplace and personal Safety
- The Accident Triangle
- Why prevention is important and what can be done
- The 5 stages of the Risk Assessment
- What is a hazard
- Personal protective equipment (PPE)
- Working safely and securely
- Hazardous substances in your workplace
- COSHH Regulations
- Employee Duties Under COSHH
- The Fire Triangle
- Calling the Fire Service
- Evacuating in an Emergency
- Care Home Evacuation
- Good Housekeeping
- Electrical Hazards
- Managing stress
- Medication and healthcare activities and tasks
- Why Manual Handling is Important
- Manual Handling Operations Regulations 1992
- How and Why We Lift Correctly
- Before we start moving and assisting people
- LOLER and PUWER Regulations
- Other Relevant Acts
- Ability Test
- Assisted standing from a bed or seat
- Assisted Sit to Stand
- Fall Prevention
- Assisting Fallen Person
- Walking Frames
- Wheelchairs
- Standard 14 - Handling Information
- Handling information standard Introduction
- Handling information in health and social care
- GDPR Compliance
- Data Subject and Personal Data under GDPR
- The Information Commissioner's Office
- The Freedom of Information Act 2000
- Who holds personal information
- Public authorities and Freedom Of Information
- Record Keeping, Management and Responsibilities
- Reporting concerns
- Privacy Principles under GDPR
- Does GDPR apply to me
- The right to be informed
- Lawful, Fairness and Transparency
- Purpose limitation
- Data minimisation
- Data accuracy
- Storage limitation
- Data Security
- Accountability
- Standard 15 - Infection Prevention and Control
- Introduction to Infection Control
- What are Blood Borne Pathogens?
- Infection Control Legislation
- Who is at risk?
- Types of Infections
- Skin Diseases
- The Chain of infection
- First Aid and Infection Control
- Contaminated objects
- Contaminated Linen
- Cross Infection
- Example of indirect cross contamination
- How to Reduce Your Risk
- Surface Cleaning
- Hazardous products and sharps disposal
- Hand hygiene policy
- Using gloves
- Hand Washing
- Disposable Aprons
- Waterless hand gels
- Protecting Vulnerable People
- Summary and what's next
Who Is A Vulnerable Adult?
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A vulnerable adult is a person aged 18 years of age or over, who is or may be in need of community care services by reason of mental or other disability: Age or illness and are unable to take care or unable to protect themselves against significant harm, or exploitation. There is legislation in place to protect vulnerable adults. The Human Rights Act of 1998 gives particular rights to every person living in the UK including the right to life and freedom from torture or degrading treatment. The Care Act of 2014 states, "It is the duty of local authorities to make inquiries if a person is being abused or neglected, or is it a risk of abuse or neglect in their area." They must also set up multi-agencies Safeguarding Adult Review Boards to review cases when people die as a result of neglect or abuse, and where if it's suspected that agencies could have done more to safeguard them. The Mental Capacity Act of 2005 aims to protect and empower individuals who are unable to make choices for themselves. The Equality Act of 2010 protects people from discrimination and disadvantage due to their race, religion, sexual preference or any other protected characteristic. The Data Protection Act of 2018 regulates how organizations use personal data, providing protection against people's data being placed in the wrong hands, which could make them more vulnerable to abuse. All agencies provide training for staff and volunteers who work with vulnerable adults to ensure that the policies and procedures and professional practices are in place locally and in line with the responsibilities of the adult protection process. The Independent Safeguarding Authority or ISA merged with the Criminal Records Bureau in December 2012, to become the Disclosure and Barring Service or DBS. The barring side of the DBS provides expert caseworkers who process referrals about individuals who have harmed or pose a risk of harm to children or vulnerable groups. They make decisions about those who should be placed on the child or adults barred list and who should be prevented by law from working with children or vulnerable groups. A person such as this will be breaking the law if they work, volunteer, or try to work or volunteer within these groups. An organisation which knowingly employs someone who is barred to work with these groups would also be breaking the law. Employers and organisations have a duty to report to the DBS any member of staff, or volunteer that is dismissed, or removed because they have harmed a child or a vulnerable adult. The Public Disclosure Act of 1998 is in place to allow employees to voice authentic concerns about misconduct and malpractice without the fear of dismissal, victimization, or denial of promotion, facilities or training opportunities. In the past, employees were hesitant to raise concerns about wrongdoing for fear of not being listened to. And also concerns of putting the job at risk. Unions have taken the role of watchdogs to assure that the statutory protection is upheld.
Legislation and Protection for Vulnerable Adults
Understanding Vulnerable Adults
A vulnerable adult, defined as someone aged 18 or over, requires or may need community care services due to disability, mental illness, age, or illness, and is unable to care for themselves or safeguard against significant harm or exploitation.
Key Legislation
- Human Rights Act 1998: Provides specific rights to all individuals in the UK, including the right to life and freedom from torture or degrading treatment.
- Care Act 2014: Requires local authorities to investigate suspected abuse or neglect of vulnerable adults.
- Mental Capacity Act (MCA) 2005: Aims to protect and empower individuals unable to make choices for themselves.
- Equality Act 2010: Protects against discrimination based on various characteristics.
- Data Protection Act 2018: Regulates the use of personal data to prevent vulnerability to abuse.
- Public Disclosure Act 1998: Allows employees to report misconduct without fear of reprisal.
Multi-Agency Safeguarding
Multi-agency safeguarding boards review cases of neglect or abuse resulting in fatalities to assess agencies' effectiveness in safeguarding vulnerable adults.
Training and Reporting
All agencies must provide training for staff and volunteers working with vulnerable adults to ensure compliance with protection policies and practices.
Disclosure and Barring Service (DBS)
The DBS assesses referrals concerning individuals posing harm or risk to vulnerable groups, maintaining barred lists to prevent them from working with these groups.
Reporting Misconduct
Employers and organizations have a legal obligation to report dismissed staff or volunteers who have harmed a vulnerable adult to the DBS.