Care Certificate
Course Content
- Introduction to the Care Certificate Course
- Standard 1 - Understand Your Role
- Standard 2 - Your Personal Development
- Standard 3 - Duty of Care
- Introduction to the Duty of Care Standard
- Addressing dilemmas within your duty of care
- Duty of care
- Recognising and handling comments, complaints and incidents
- Managing conflict and difficult situations
- How to deal with comments and complaints
- Supporting independence
- Incidents, Errors and Near Misses
- Standard 4 - Equality and Diversity
- Introduction to the standard on Equality and Diversity
- About equality and diversity
- The purpose of the Equality Act 2010
- Types of discrimination
- Protected characteristics
- Explaining equal opportunities
- Diversity
- Inclusion
- Prejudice
- Diversity and discrimination
- What to do if you suffer from discrimination
- The Code of Conduct
- Reducing the Likelihood of Discrimination in Care
- Information, advice and support
- Standard 5 - Working in a Person Centred Way
- Introduction to working in a person-centred way
- Working in partnership with others
- Record keeping in care
- The Care Plan
- The importance of finding out the history, preferences, wishes and needs of the individual
- Minimising environmental factors that may cause discomfort or distress
- Person centred values in practice
- Supporting individuals to minimise pain or discomfort
- Communication and Person Centred Care
- Working to promote person centred values
- Supporting individuals to plan for their future wellbeing and fulfilment, including end-of-life care
- Encouraging Person Centred Care
- Standard 6 - Communication
- Introduction to the Communication Standard
- Effective communication in the work setting
- Language and other needs in communication
- Verbal and non-verbal communication skills
- Communication
- Identifying A Complaint
- Dealing with aggression
- Defusing potentially dangerous situations
- Recognising danger signs
- Confidentiality in Care
- Standard 7 - Privacy and Dignity
- Standard 8 - Fluids and Nutrition
- Introduction to the Fluids and Nutrition Standard
- High risk groups of people for food safety
- Cross-contamination direct and indirect
- Preventing cross-contamination
- The importance of nutrition
- Guidelines for a healthy diet
- Hydration In the Elderly
- Hydration In the Elderly
- Fluids and Hydration
- Nutrition and the elderly
- Malnutrition
- Diets for people with dementia
- Standard 9 - Awareness of mental health, dementia and learning disabilities
- Introduction to standard on mental health, dementia and learning disabilities
- What is Dementia?
- Classifications of Dementia
- Early diagnosis of Dementia and reporting
- Risk factors affecting the chance of developing dementia
- Helping people with Dementia
- Things that can help people with Dementia
- Things that help the carer
- Diet, meals and Dementia
- A Healthy Body
- The Social Model of Disability
- Communication and Dementia
- The safeguarding vulnerable groups act 2006
- The Human Rights Act 1998
- Discriminatory Abuse and the Equality Act
- Mental health conditions
- MCA Assessment Criteria
- MCA Assessment
- What is mental capacity
- Where to get help
- Learning Disabilities
- Standard 10 - Safeguarding Adults
- Adult Safeguarding Standard Introduction
- What is SOVA?
- CQC or Care Quality Commission
- Protection from Harassment Act 1997
- The Sexual Offences Act 2003
- The Mental Capacity Act 2005
- The Mental Capacity Act and Deprivation of Liberty Safeguards principles
- Facts And Information About Abuse
- Who Is A Vulnerable Adult?
- Vulnerable adults and the risk of harm
- Abuse and its Indicators
- Physical Abuse
- Psychological Abuse
- Sexual Abuse
- Financial Abuse
- Neglect Self Neglect and The Act Of Omission
- Organisational abuse and Discriminatory Abuse
- Consent
- Disclosure
- The importance of individualised person-centred care to ensure an individuals safety
- Responding to suspected or disclosed abuse
- Managing risk and Multi-agency safeguarding of adults
- Reporting abuse
- Whistleblowing
- How to Whistleblow
- Serious case reviews and sources of advice and information
- Standard 11 - Safeguarding Children
- Child Protection standard introduction
- Legislation relating to Safeguarding Children
- The Acts and Safeguarding Children
- Serious Organised Crime and police Act 2005
- What is Child Abuse?
- Emotional abuse
- Physical abuse
- Sexual abuse
- Other types of child abuse
- Every Child Matters
- The rights of a child
- Neglect and the act of omission
- Radicalisation
- Working with others
- Key supporting information
- What children want from Professionals
- Protecting yourself against allegations
- Reporting child abuse
- Scottish Legislation in Care
- The Key Role of KCSIE in Child Protection in the UK
- Standard 12 - Basic Life Support
- Introduction to Basic Life Support standard
- Fears of First Aid
- Asking permission and consent to help
- Calling the Emergency Services
- Chain of Survival
- DR ABC and the ABCD'S
- Initial Assessment and Recovery Position
- Using gloves
- Adult CPR Introduction
- Adult CPR
- CPR Hand Over
- Compressions Only CPR
- Child CPR
- Child CPR Breakdown
- Infant CPR
- Drowning
- AED Introduction
- Types of AED Units
- Adult Choking
- Choking in children
- Infant Choking
- Standard 13 - Health and Safety
- Introduction to the Health and Safety standard
- Health and safety tasks that should only be carried out after special training
- Importance of Health and Safety
- What causes accidents?
- When an Accident Happens
- Accidents and sudden illness
- Health and Safety Law
- Manual handling Employee and Employer responsibility
- Workplace and personal Safety
- The Accident Triangle
- Why prevention is important and what can be done
- The 5 stages of the Risk Assessment
- What is a hazard
- Personal protective equipment (PPE)
- Working safely and securely
- Hazardous substances in your workplace
- COSHH Regulations
- Employee Duties Under COSHH
- The Fire Triangle
- Calling the Fire Service
- Evacuating in an Emergency
- Care Home Evacuation
- Good Housekeeping
- Electrical Hazards
- Managing stress
- Medication and healthcare activities and tasks
- Why Manual Handling is Important
- Manual Handling Operations Regulations 1992
- How and Why We Lift Correctly
- Before we start moving and assisting people
- LOLER and PUWER Regulations
- Other Relevant Acts
- Ability Test
- Assisted standing from a bed or seat
- Assisted Sit to Stand
- Fall Prevention
- Assisting Fallen Person
- Walking Frames
- Wheelchairs
- Standard 14 - Handling Information
- Handling information standard Introduction
- Handling information in health and social care
- GDPR Compliance
- Data Subject and Personal Data under GDPR
- The Information Commissioner's Office
- The Freedom of Information Act 2000
- Who holds personal information
- Public authorities and Freedom Of Information
- Record Keeping, Management and Responsibilities
- Reporting concerns
- Privacy Principles under GDPR
- Does GDPR apply to me
- The right to be informed
- Lawful, Fairness and Transparency
- Purpose limitation
- Data minimisation
- Data accuracy
- Storage limitation
- Data Security
- Accountability
- Standard 15 - Infection Prevention and Control
- Introduction to Infection Control
- What are Blood Borne Pathogens?
- Infection Control Legislation
- Who is at risk?
- Types of Infections
- Skin Diseases
- The Chain of infection
- First Aid and Infection Control
- Contaminated objects
- Contaminated Linen
- Cross Infection
- Example of indirect cross contamination
- How to Reduce Your Risk
- Surface Cleaning
- Hazardous products and sharps disposal
- Hand hygiene policy
- Using gloves
- Hand Washing
- Disposable Aprons
- Waterless hand gels
- Protecting Vulnerable People
- Summary and what's next
Neglect Self Neglect and The Act Of Omission
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Neglect refers to the failure of a caregiver to fulfill their responsibilities in providing the necessary care. It can manifest itself as active neglect, passive neglect or self neglect. Active neglect occurs when a caregiver deliberately withholds care for essential provisions. Their motives may include financial gain or other reasons. Passive neglect arises when caregivers are unable to meet their caregiver duties due to illness, lack of knowledge, stress on limited resources. Self-neglect refers to situations where individuals refused necessary care and there is no external perpetrator involved. The act of omission refers to the failure to report any form of abuse despite being aware of its occurrence, also ignoring medical, emotional, physical care needs, failure to provide access to appropriate health care and support or educational services. The withholding of the necessities of life, such as medication, adequate nutrition and heating. Indicators of neglect may include poor personal hygiene, such as soiled clothing, unclean nails and skin, matted or lice-infested hair, unpleasant odors, and the presence of feces or urine, pressure sores or skin rashes, wearing inappropriate clothing for the weather or lack of clothing, signs of dehydration such as dry skin, low-urine output, dry and sore mouth, apathy, lack of energy and mental confusion, untreated medical or mental health conditions, lack of essential aids like dentures, eyeglasses, hearing aids, mobility devices or toiletry aids. And finally, deteriorating chronic illness despite of care plan and a worsening dementia. Behavioral indicators observed in caregivers may include expressing anger, frustration or exhaustion, limited or no contact with the outside world, friends or relatives, demonstrating a lack of caregiving skills and reasonably criticize and expressing to decisive action with social and health care providers. And finally, frequently changing providers and resisting economic aid and outside assistance. Behavioral indicators observed in victims may include emotional distress, crying, depression, despair, nightmares and difficulty sleeping, loss of appetite unrelated to a medical condition, confusion, disorientation, possibly due to malnutrition, emotionally numb, withdrawn, detached behavior or engaging destructive actions, expressing fear or anxiety towards the caregiver. And finally holding unrealistic expectations about their care, insisting that their current situation will improve despite evidence to the contrary.
Neglect in Care: Identification and Awareness
Types of Neglect
Neglect, essentially, is the failure of a caregiver to provide the necessary care. This can manifest in several forms:
- Active Neglect: Deliberate withholding of care, possibly for motives like financial gain.
- Passive Neglect: Unintentional failure in caregiving due to reasons like illness, lack of knowledge, or stretched resources.
- Self-neglect: Individuals declining necessary care without any external influence.
- Omission: Intentional ignorance or failure to report known abuse.
Indicators of Neglect
Recognising neglect involves being vigilant for various signs. Common indicators include:
- Poor personal hygiene, evident through soiled clothing or unpleasant odours.
- Signs of dehydration, like dry skin or mental confusion.
- Untreated medical or mental health conditions.
- Lack of essential aids, such as hearing aids or mobility devices.
- Deterioration in chronic illnesses or worsening dementia.
Behavioural Indicators in Caregivers
The caregivers might exhibit behaviors such as:
- Displaying frustration or exhaustion.
- A notable lack of caregiving skills.
- Resistance to outside assistance or frequently changing service providers.
Behavioural Indicators in Victims
Those subjected to neglect may showcase:
- Emotional distress or depression.
- Confusion, potentially stemming from malnutrition.
- Expressed fear or anxiety towards the caregiver.
- Unrealistic expectations about their care conditions.
Concluding Remarks
Understanding the nuanced manifestations of neglect is pivotal in ensuring the well-being and safety of individuals. Continuous vigilance, education, and awareness are key in combating this form of abuse.