Care Certificate
Course Content
- Introduction to the Care Certificate Course
- Standard 1 - Understand Your Role
- Standard 2 - Your Personal Development
- Standard 3 - Duty of Care
- Introduction to the Duty of Care Standard
- Addressing dilemmas within your duty of care
- Duty of care
- Recognising and handling comments, complaints and incidents
- Managing conflict and difficult situations
- How to deal with comments and complaints
- Supporting independence
- Incidents, Errors and Near Misses
- Standard 4 - Equality and Diversity
- Introduction to the standard on Equality and Diversity
- About equality and diversity
- The purpose of the Equality Act 2010
- Types of discrimination
- Protected characteristics
- Explaining equal opportunities
- Diversity
- Inclusion
- Prejudice
- Diversity and discrimination
- What to do if you suffer from discrimination
- The Code of Conduct
- Reducing the Likelihood of Discrimination in Care
- Information, advice and support
- Standard 5 - Working in a Person Centred Way
- Introduction to working in a person-centred way
- Working in partnership with others
- Record keeping in care
- The Care Plan
- The importance of finding out the history, preferences, wishes and needs of the individual
- Minimising environmental factors that may cause discomfort or distress
- Person centred values in practice
- Supporting individuals to minimise pain or discomfort
- Communication and Person Centred Care
- Working to promote person centred values
- Supporting individuals to plan for their future wellbeing and fulfilment, including end-of-life care
- Encouraging Person Centred Care
- Standard 6 - Communication
- Introduction to the Communication Standard
- Effective communication in the work setting
- Language and other needs in communication
- Verbal and non-verbal communication skills
- Communication
- Identifying A Complaint
- Dealing with aggression
- Defusing potentially dangerous situations
- Recognising danger signs
- Confidentiality in Care
- Standard 7 - Privacy and Dignity
- Standard 8 - Fluids and Nutrition
- Introduction to the Fluids and Nutrition Standard
- High risk groups of people for food safety
- Cross-contamination direct and indirect
- Preventing cross-contamination
- The importance of nutrition
- Guidelines for a healthy diet
- Hydration In the Elderly
- Hydration In the Elderly
- Fluids and Hydration
- Nutrition and the elderly
- Malnutrition
- Diets for people with dementia
- Standard 9 - Awareness of mental health, dementia and learning disabilities
- Introduction to standard on mental health, dementia and learning disabilities
- What is Dementia?
- Classifications of Dementia
- Early diagnosis of Dementia and reporting
- Risk factors affecting the chance of developing dementia
- Helping people with Dementia
- Things that can help people with Dementia
- Things that help the carer
- Diet, meals and Dementia
- A Healthy Body
- The Social Model of Disability
- Communication and Dementia
- The safeguarding vulnerable groups act 2006
- The Human Rights Act 1998
- Discriminatory Abuse and the Equality Act
- Mental health conditions
- MCA Assessment Criteria
- MCA Assessment
- What is mental capacity
- Where to get help
- Learning Disabilities
- Standard 10 - Safeguarding Adults
- Adult Safeguarding Standard Introduction
- What is SOVA?
- CQC or Care Quality Commission
- Protection from Harassment Act 1997
- The Sexual Offences Act 2003
- The Mental Capacity Act 2005
- The Mental Capacity Act and Deprivation of Liberty Safeguards principles
- Facts And Information About Abuse
- Who Is A Vulnerable Adult?
- Vulnerable adults and the risk of harm
- Abuse and its Indicators
- Physical Abuse
- Psychological Abuse
- Sexual Abuse
- Financial Abuse
- Neglect Self Neglect and The Act Of Omission
- Organisational abuse and Discriminatory Abuse
- Consent
- Disclosure
- The importance of individualised person-centred care to ensure an individuals safety
- Responding to suspected or disclosed abuse
- Managing risk and Multi-agency safeguarding of adults
- Reporting abuse
- Whistleblowing
- How to Whistleblow
- Serious case reviews and sources of advice and information
- Standard 11 - Safeguarding Children
- Child Protection standard introduction
- Legislation relating to Safeguarding Children
- The Acts and Safeguarding Children
- Serious Organised Crime and police Act 2005
- What is Child Abuse?
- Emotional abuse
- Physical abuse
- Sexual abuse
- Other types of child abuse
- Every Child Matters
- The rights of a child
- Neglect and the act of omission
- Radicalisation
- Working with others
- Key supporting information
- What children want from Professionals
- Protecting yourself against allegations
- Reporting child abuse
- Scottish Legislation in Care
- The Key Role of KCSIE in Child Protection in the UK
- Standard 12 - Basic Life Support
- Introduction to Basic Life Support standard
- Fears of First Aid
- Asking permission and consent to help
- Calling the Emergency Services
- Chain of Survival
- DR ABC and the ABCD'S
- Initial Assessment and Recovery Position
- Using gloves
- Adult CPR Introduction
- Adult CPR
- CPR Hand Over
- Compressions Only CPR
- Child CPR
- Child CPR Breakdown
- Infant CPR
- Drowning
- AED Introduction
- Types of AED Units
- Adult Choking
- Choking in children
- Infant Choking
- Standard 13 - Health and Safety
- Introduction to the Health and Safety standard
- Health and safety tasks that should only be carried out after special training
- Importance of Health and Safety
- What causes accidents?
- When an Accident Happens
- Accidents and sudden illness
- Health and Safety Law
- Manual handling Employee and Employer responsibility
- Workplace and personal Safety
- The Accident Triangle
- Why prevention is important and what can be done
- The 5 stages of the Risk Assessment
- What is a hazard
- Personal protective equipment (PPE)
- Working safely and securely
- Hazardous substances in your workplace
- COSHH Regulations
- Employee Duties Under COSHH
- The Fire Triangle
- Calling the Fire Service
- Evacuating in an Emergency
- Care Home Evacuation
- Good Housekeeping
- Electrical Hazards
- Managing stress
- Medication and healthcare activities and tasks
- Why Manual Handling is Important
- Manual Handling Operations Regulations 1992
- How and Why We Lift Correctly
- Before we start moving and assisting people
- LOLER and PUWER Regulations
- Other Relevant Acts
- Ability Test
- Assisted standing from a bed or seat
- Assisted Sit to Stand
- Fall Prevention
- Assisting Fallen Person
- Walking Frames
- Wheelchairs
- Standard 14 - Handling Information
- Handling information standard Introduction
- Handling information in health and social care
- GDPR Compliance
- Data Subject and Personal Data under GDPR
- The Information Commissioner's Office
- The Freedom of Information Act 2000
- Who holds personal information
- Public authorities and Freedom Of Information
- Record Keeping, Management and Responsibilities
- Reporting concerns
- Privacy Principles under GDPR
- Does GDPR apply to me
- The right to be informed
- Lawful, Fairness and Transparency
- Purpose limitation
- Data minimisation
- Data accuracy
- Storage limitation
- Data Security
- Accountability
- Standard 15 - Infection Prevention and Control
- Introduction to Infection Control
- What are Blood Borne Pathogens?
- Infection Control Legislation
- Who is at risk?
- Types of Infections
- Skin Diseases
- The Chain of infection
- First Aid and Infection Control
- Contaminated objects
- Contaminated Linen
- Cross Infection
- Example of indirect cross contamination
- How to Reduce Your Risk
- Surface Cleaning
- Hazardous products and sharps disposal
- Hand hygiene policy
- Using gloves
- Hand Washing
- Disposable Aprons
- Waterless hand gels
- Protecting Vulnerable People
- Summary and what's next
The Information Commissioner's Office
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The Information Commissioner's office is also referred to as the ICO and they are the UK’s independent authority, who are set up to uphold information rights in the public interest, to promote openness by public bodies and to protect the data privacy of individuals. The ICO enforces and oversees, amongst other legislation, the Data Protection Acts 1998 and 2018, the new General Data Protection Regulations or GDPR, and the Freedom of Information Act 2000. They have the power to investigate data controllers, report breaches and to levy fines on organisations that have failed to comply with the new General Data Protection Regulations. They also provide advice and guidance on these subjects to both individuals and organisations through their website, as well as information about the action they have taken in previous cases. Under GDPR, businesses and individuals who collect and use personal data and determine how personal data is processed are Data Controllers and must pay a fee to ICO. How much you pay depends on the number of staff you have, and the fees start from £40 per year for micro organisations that annually turn over a maximum of £632,000 or have no more than 10 members of staff. The next tier applies to small and medium-sized businesses with a turnover of less than £36 million, or businesses that have no more than 250 members of staff and the fee for these organisations is £60 per year. If you do not meet either of these criteria the fee is £2,900 per year. You should be aware that if you do not tell the ICO they will assume that you fit into this final, most expensive tier. GDPR does not apply to individuals processing personal data in the course of exclusively personal or household activity. There are some exemptions for certain organisations but these are very few, so if you are considering claiming an exemption it would be best to check that you are entitled to do so with the ICO directly. They provide information about exemptions on their website and also have a small business telephone helpline.
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Exploring the Information Commissioner's Office (ICO) and GDPR
The ICO: Upholding Information Rights
Discover the pivotal role of the Information Commissioner's Office (ICO), also known as the ICO, as the UK's independent authority.
Mission and Mandate
The ICO's primary objectives:
- Information Rights: Uphold information rights in the public interest.
- Promoting Openness: Promote transparency among public bodies.
- Data Privacy: Safeguard individuals' data privacy.
ICO's Regulatory Authority
Enforcement and Oversight
The ICO enforces and oversees key legislations:
- Data Protection Acts: Encompassing the 1998 and 2018 versions.
- General Data Protection Regulations (GDPR): Implementation and enforcement.
- Freedom of Information Act 2000: Ensuring compliance.
Investigation and Fines
The ICO possesses the authority to:
- Investigate Data Controllers: Examine data handling practices.
- Report Breaches: Address and report data breaches.
- Levy Fines: Impose fines on non-compliant organizations.
Guidance and Support
The ICO offers valuable guidance and support:
- Advice: Providing advice on data protection and privacy.
- Website Resources: Information for individuals and organizations.
- Case Insights: Details on past actions and resolutions.
Gearing Up for GDPR Compliance
Understanding Data Controllers
Under GDPR, businesses and individuals who handle personal data as Data Controllers:
- Annual Fees: Data Controllers must pay a fee to the ICO.
- Fees Structure: Fees vary based on staff count and turnover.
Fee Tiers
Fee structure under GDPR:
- Micro Organizations: Starting from £40 per year.
- Small and Medium-sized Businesses: £60 per year.
- Others: £2,900 per year.
Exemptions and Consultation
Exemptions are limited, and consultation with the ICO is advisable:
- Personal or Household Activity: GDPR exemptions for individuals.
- Specific Organizational Exemptions: Verify eligibility with the ICO directly.
- Help Resources: ICO's website and small business helpline.