Care Certificate
Course Content
- Introduction to the Care Certificate Course
- Standard 1 - Understand Your Role
- Standard 2 - Your Personal Development
- Standard 3 - Duty of Care
- Introduction to the Duty of Care Standard
- Addressing dilemmas within your duty of care
- Duty of care
- Recognising and handling comments, complaints and incidents
- Managing conflict and difficult situations
- How to deal with comments and complaints
- Supporting independence
- Incidents, Errors and Near Misses
- Standard 4 - Equality and Diversity
- Introduction to the standard on Equality and Diversity
- About equality and diversity
- The purpose of the Equality Act 2010
- Types of discrimination
- Protected characteristics
- Explaining equal opportunities
- Diversity
- Inclusion
- Prejudice
- Diversity and discrimination
- What to do if you suffer from discrimination
- The Code of Conduct
- Reducing the Likelihood of Discrimination in Care
- Information, advice and support
- Standard 5 - Working in a Person Centred Way
- Introduction to working in a person-centred way
- Working in partnership with others
- Record keeping in care
- The Care Plan
- The importance of finding out the history, preferences, wishes and needs of the individual
- Minimising environmental factors that may cause discomfort or distress
- Person centred values in practice
- Supporting individuals to minimise pain or discomfort
- Communication and Person Centred Care
- Working to promote person centred values
- Supporting individuals to plan for their future wellbeing and fulfilment, including end-of-life care
- Encouraging Person Centred Care
- Standard 6 - Communication
- Introduction to the Communication Standard
- Effective communication in the work setting
- Language and other needs in communication
- Verbal and non-verbal communication skills
- Communication
- Identifying A Complaint
- Dealing with aggression
- Defusing potentially dangerous situations
- Recognising danger signs
- Confidentiality in Care
- Standard 7 - Privacy and Dignity
- Standard 8 - Fluids and Nutrition
- Introduction to the Fluids and Nutrition Standard
- High risk groups of people for food safety
- Cross-contamination direct and indirect
- Preventing cross-contamination
- The importance of nutrition
- Guidelines for a healthy diet
- Hydration In the Elderly
- Hydration In the Elderly
- Fluids and Hydration
- Nutrition and the elderly
- Malnutrition
- Diets for people with dementia
- Standard 9 - Awareness of mental health, dementia and learning disabilities
- Introduction to standard on mental health, dementia and learning disabilities
- What is Dementia?
- Classifications of Dementia
- Early diagnosis of Dementia and reporting
- Risk factors affecting the chance of developing dementia
- Helping people with Dementia
- Things that can help people with Dementia
- Things that help the carer
- Diet, meals and Dementia
- A Healthy Body
- The Social Model of Disability
- Communication and Dementia
- The safeguarding vulnerable groups act 2006
- The Human Rights Act 1998
- Discriminatory Abuse and the Equality Act
- Mental health conditions
- MCA Assessment Criteria
- MCA Assessment
- What is mental capacity
- Where to get help
- Learning Disabilities
- Standard 10 - Safeguarding Adults
- Adult Safeguarding Standard Introduction
- What is SOVA?
- CQC or Care Quality Commission
- Protection from Harassment Act 1997
- The Sexual Offences Act 2003
- The Mental Capacity Act 2005
- The Mental Capacity Act and Deprivation of Liberty Safeguards principles
- Facts And Information About Abuse
- Who Is A Vulnerable Adult?
- Vulnerable adults and the risk of harm
- Abuse and its Indicators
- Physical Abuse
- Psychological Abuse
- Sexual Abuse
- Financial Abuse
- Neglect Self Neglect and The Act Of Omission
- Organisational abuse and Discriminatory Abuse
- Consent
- Disclosure
- The importance of individualised person-centred care to ensure an individuals safety
- Responding to suspected or disclosed abuse
- Managing risk and Multi-agency safeguarding of adults
- Reporting abuse
- Whistleblowing
- How to Whistleblow
- Serious case reviews and sources of advice and information
- Standard 11 - Safeguarding Children
- Child Protection standard introduction
- Legislation relating to Safeguarding Children
- The Acts and Safeguarding Children
- Serious Organised Crime and police Act 2005
- What is Child Abuse?
- Emotional abuse
- Physical abuse
- Sexual abuse
- Other types of child abuse
- Every Child Matters
- The rights of a child
- Neglect and the act of omission
- Radicalisation
- Working with others
- Key supporting information
- What children want from Professionals
- Protecting yourself against allegations
- Reporting child abuse
- Scottish Legislation in Care
- The Key Role of KCSIE in Child Protection in the UK
- Standard 12 - Basic Life Support
- Introduction to Basic Life Support standard
- Fears of First Aid
- Asking permission and consent to help
- Calling the Emergency Services
- Chain of Survival
- DR ABC and the ABCD'S
- Initial Assessment and Recovery Position
- Using gloves
- Adult CPR Introduction
- Adult CPR
- CPR Hand Over
- Compressions Only CPR
- Child CPR
- Child CPR Breakdown
- Infant CPR
- Drowning
- AED Introduction
- Types of AED Units
- Adult Choking
- Choking in children
- Infant Choking
- Standard 13 - Health and Safety
- Introduction to the Health and Safety standard
- Health and safety tasks that should only be carried out after special training
- Importance of Health and Safety
- What causes accidents?
- When an Accident Happens
- Accidents and sudden illness
- Health and Safety Law
- Manual handling Employee and Employer responsibility
- Workplace and personal Safety
- The Accident Triangle
- Why prevention is important and what can be done
- The 5 stages of the Risk Assessment
- What is a hazard
- Personal protective equipment (PPE)
- Working safely and securely
- Hazardous substances in your workplace
- COSHH Regulations
- Employee Duties Under COSHH
- The Fire Triangle
- Calling the Fire Service
- Evacuating in an Emergency
- Care Home Evacuation
- Good Housekeeping
- Electrical Hazards
- Managing stress
- Medication and healthcare activities and tasks
- Why Manual Handling is Important
- Manual Handling Operations Regulations 1992
- How and Why We Lift Correctly
- Before we start moving and assisting people
- LOLER and PUWER Regulations
- Other Relevant Acts
- Ability Test
- Assisted standing from a bed or seat
- Assisted Sit to Stand
- Fall Prevention
- Assisting Fallen Person
- Walking Frames
- Wheelchairs
- Standard 14 - Handling Information
- Handling information standard Introduction
- Handling information in health and social care
- GDPR Compliance
- Data Subject and Personal Data under GDPR
- The Information Commissioner's Office
- The Freedom of Information Act 2000
- Who holds personal information
- Public authorities and Freedom Of Information
- Record Keeping, Management and Responsibilities
- Reporting concerns
- Privacy Principles under GDPR
- Does GDPR apply to me
- The right to be informed
- Lawful, Fairness and Transparency
- Purpose limitation
- Data minimisation
- Data accuracy
- Storage limitation
- Data Security
- Accountability
- Standard 15 - Infection Prevention and Control
- Introduction to Infection Control
- What are Blood Borne Pathogens?
- Infection Control Legislation
- Who is at risk?
- Types of Infections
- Skin Diseases
- The Chain of infection
- First Aid and Infection Control
- Contaminated objects
- Contaminated Linen
- Cross Infection
- Example of indirect cross contamination
- How to Reduce Your Risk
- Surface Cleaning
- Hazardous products and sharps disposal
- Hand hygiene policy
- Using gloves
- Hand Washing
- Disposable Aprons
- Waterless hand gels
- Protecting Vulnerable People
- Summary and what's next
Importance of Health and Safety
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Every year thousands of people take time off work as a result of accidents and work-related ill-health. Organisations can reduce the likelihood of injuries and illness with effective management of health and safety in the workplace. There are a lot of reasons for good health and safety management and they can be grouped under three main headings: Moral or ethical reasons, financial reasons and legal reasons and we will look into each of these in more detail. The moral or ethical reasons are obvious in many ways. According to the HSE statistics for Great Britain, during the year 2018/2019 one hundred and forty seven workers were killed at work and during 2017/2018 there were just over seventy one thousand injuries reported under RIDDOR. But statistics don’t truly reflect the human cost, the pain and suffering of the individual involved and the effect on their families. Most businesses and organisations want to do the right thing by their workers and the good news is that whilst any accident or illness in the workplace is not acceptable, the number of fatal and non-fatal workplace injuries has been considerably reduced over the last decade, mainly due to the improvements in health and safety management. The second grouping is Legal Reasons. There are laws to protect workers and to ensure that employers do as much as possible to ensure that their employees are not injured or do not become unwell at work. They must also take steps to ensure that the general public are protected from harm due to workplace activities or dangers. There are organisations in the UK, including the Health and Safety Executive, who enforce the laws relating to health and safety and they have the power to investigate. If they consider that there are serious failings they can take enforcement action. The third grouping is financial reasons. The cost of poor health and safety can include fines, compensation payouts, high insurance premiums, together with the legal costs of investigations. Other costs that don’t involve a financial payment but negatively affect an organisation or business include loss of reputation, the cost of repairs, as well as the fact that they may also experience difficulty recruiting future staff and suffer from low staff morale, which may well lead to a drop in productivity. By adopting and ensuring a good health and safety culture within an organisation, the likelihood of accidents can be reduced significantly. Things that should be considered include: - Building design and modification - Access to the site - Ventilation and heating - Lighting - Cleaning and waste management - Workstation planning and seating - Condition of the floors - Potential trip hazards - Organisation of traffic - Toilet provision - Food and water provision - Storage and racking systems - Proper signage - Staff training and awareness - First aid provision - And finally, an effective staff welfare policy These are just a few examples of things that a business needs to consider around health and safety management, to ensure that they have taken every reasonable step to ensure that the workplace is a safe environment for both the workforce and general public.
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What causes accidents?
Enhancing Workplace Safety: A Comprehensive Guide
Discover the vital importance of health and safety management in the workplace, a key factor in reducing work-related injuries and illnesses.
Moral and Ethical Considerations
Health and Safety Executive (HSE) statistics reveal:
- 147 worker fatalities in 2018/2019 and over 71,000 injuries reported in 2017/2018.
- Emphasis on the human cost: pain, suffering, and familial impact.
- Notable reduction in workplace incidents over the past decade due to improved health and safety practices.
Legal Obligations
Understanding the legal framework:
- Legislation protects workers and the public from workplace hazards.
- The Health and Safety Executive enforces health and safety laws, with powers to investigate and take action.
Financial Implications
The cost of neglecting health and safety:
- Potential for fines, compensation payouts, and high insurance premiums.
- Non-financial impacts like reputation loss, recruitment challenges, and reduced staff morale.
Building a Safe Workplace
Key aspects to consider:
- Infrastructure: Building design, access, ventilation, and heating.
- Environment: Lighting, cleaning, waste management, and traffic organisation.
- Workstations: Planning, seating, and floor conditions.
- Health and Safety Features: Signage, first aid, staff training, and welfare policies.
By focusing on these areas, businesses can create a safe and productive environment for their employees and the public.