Care Certificate
Course Content
- Introduction to the Care Certificate Course
- Standard 1 - Understand Your Role
- Standard 2 - Your Personal Development
- Standard 3 - Duty of Care
- Introduction to the Duty of Care Standard
- Addressing dilemmas within your duty of care
- Duty of care
- Recognising and handling comments, complaints and incidents
- Managing conflict and difficult situations
- How to deal with comments and complaints
- Supporting independence
- Incidents, Errors and Near Misses
- Standard 4 - Equality and Diversity
- Introduction to the standard on Equality and Diversity
- About equality and diversity
- The purpose of the Equality Act 2010
- Types of discrimination
- Protected characteristics
- Explaining equal opportunities
- Diversity
- Inclusion
- Prejudice
- Diversity and discrimination
- What to do if you suffer from discrimination
- The Code of Conduct
- Reducing the Likelihood of Discrimination in Care
- Information, advice and support
- Standard 5 - Working in a Person Centred Way
- Introduction to working in a person-centred way
- Working in partnership with others
- Record keeping in care
- The Care Plan
- The importance of finding out the history, preferences, wishes and needs of the individual
- Minimising environmental factors that may cause discomfort or distress
- Person centred values in practice
- Supporting individuals to minimise pain or discomfort
- Communication and Person Centred Care
- Working to promote person centred values
- Supporting individuals to plan for their future wellbeing and fulfilment, including end-of-life care
- Encouraging Person Centred Care
- Standard 6 - Communication
- Introduction to the Communication Standard
- Effective communication in the work setting
- Language and other needs in communication
- Verbal and non-verbal communication skills
- Communication
- Identifying A Complaint
- Dealing with aggression
- Defusing potentially dangerous situations
- Recognising danger signs
- Confidentiality in Care
- Standard 7 - Privacy and Dignity
- Standard 8 - Fluids and Nutrition
- Introduction to the Fluids and Nutrition Standard
- High risk groups of people for food safety
- Cross-contamination direct and indirect
- Preventing cross-contamination
- The importance of nutrition
- Guidelines for a healthy diet
- Hydration In the Elderly
- Hydration In the Elderly
- Fluids and Hydration
- Nutrition and the elderly
- Malnutrition
- Diets for people with dementia
- Standard 9 - Awareness of mental health, dementia and learning disabilities
- Introduction to standard on mental health, dementia and learning disabilities
- What is Dementia?
- Classifications of Dementia
- Early diagnosis of Dementia and reporting
- Risk factors affecting the chance of developing dementia
- Helping people with Dementia
- Things that can help people with Dementia
- Things that help the carer
- Diet, meals and Dementia
- A Healthy Body
- The Social Model of Disability
- Communication and Dementia
- The safeguarding vulnerable groups act 2006
- The Human Rights Act 1998
- Discriminatory Abuse and the Equality Act
- Mental health conditions
- MCA Assessment Criteria
- MCA Assessment
- What is mental capacity
- Where to get help
- Learning Disabilities
- Standard 10 - Safeguarding Adults
- Adult Safeguarding Standard Introduction
- What is SOVA?
- CQC or Care Quality Commission
- Protection from Harassment Act 1997
- The Sexual Offences Act 2003
- The Mental Capacity Act 2005
- The Mental Capacity Act and Deprivation of Liberty Safeguards principles
- Facts And Information About Abuse
- Who Is A Vulnerable Adult?
- Vulnerable adults and the risk of harm
- Abuse and its Indicators
- Physical Abuse
- Psychological Abuse
- Sexual Abuse
- Financial Abuse
- Neglect Self Neglect and The Act Of Omission
- Organisational abuse and Discriminatory Abuse
- Consent
- Disclosure
- The importance of individualised person-centred care to ensure an individuals safety
- Responding to suspected or disclosed abuse
- Managing risk and Multi-agency safeguarding of adults
- Reporting abuse
- Whistleblowing
- How to Whistleblow
- Serious case reviews and sources of advice and information
- Standard 11 - Safeguarding Children
- Child Protection standard introduction
- Legislation relating to Safeguarding Children
- The Acts and Safeguarding Children
- Serious Organised Crime and police Act 2005
- What is Child Abuse?
- Emotional abuse
- Physical abuse
- Sexual abuse
- Other types of child abuse
- Every Child Matters
- The rights of a child
- Neglect and the act of omission
- Radicalisation
- Working with others
- Key supporting information
- What children want from Professionals
- Protecting yourself against allegations
- Reporting child abuse
- Scottish Legislation in Care
- The Key Role of KCSIE in Child Protection in the UK
- Standard 12 - Basic Life Support
- Introduction to Basic Life Support standard
- Fears of First Aid
- Asking permission and consent to help
- Calling the Emergency Services
- Chain of Survival
- DR ABC and the ABCD'S
- Initial Assessment and Recovery Position
- Using gloves
- Adult CPR Introduction
- Adult CPR
- CPR Hand Over
- Compressions Only CPR
- Child CPR
- Child CPR Breakdown
- Infant CPR
- Drowning
- AED Introduction
- Types of AED Units
- Adult Choking
- Choking in children
- Infant Choking
- Standard 13 - Health and Safety
- Introduction to the Health and Safety standard
- Health and safety tasks that should only be carried out after special training
- Importance of Health and Safety
- What causes accidents?
- When an Accident Happens
- Accidents and sudden illness
- Health and Safety Law
- Manual handling Employee and Employer responsibility
- Workplace and personal Safety
- The Accident Triangle
- Why prevention is important and what can be done
- The 5 stages of the Risk Assessment
- What is a hazard
- Personal protective equipment (PPE)
- Working safely and securely
- Hazardous substances in your workplace
- COSHH Regulations
- Employee Duties Under COSHH
- The Fire Triangle
- Calling the Fire Service
- Evacuating in an Emergency
- Care Home Evacuation
- Good Housekeeping
- Electrical Hazards
- Managing stress
- Medication and healthcare activities and tasks
- Why Manual Handling is Important
- Manual Handling Operations Regulations 1992
- How and Why We Lift Correctly
- Before we start moving and assisting people
- LOLER and PUWER Regulations
- Other Relevant Acts
- Ability Test
- Assisted standing from a bed or seat
- Assisted Sit to Stand
- Fall Prevention
- Assisting Fallen Person
- Walking Frames
- Wheelchairs
- Standard 14 - Handling Information
- Handling information standard Introduction
- Handling information in health and social care
- GDPR Compliance
- Data Subject and Personal Data under GDPR
- The Information Commissioner's Office
- The Freedom of Information Act 2000
- Who holds personal information
- Public authorities and Freedom Of Information
- Record Keeping, Management and Responsibilities
- Reporting concerns
- Privacy Principles under GDPR
- Does GDPR apply to me
- The right to be informed
- Lawful, Fairness and Transparency
- Purpose limitation
- Data minimisation
- Data accuracy
- Storage limitation
- Data Security
- Accountability
- Standard 15 - Infection Prevention and Control
- Introduction to Infection Control
- What are Blood Borne Pathogens?
- Infection Control Legislation
- Who is at risk?
- Types of Infections
- Skin Diseases
- The Chain of infection
- First Aid and Infection Control
- Contaminated objects
- Contaminated Linen
- Cross Infection
- Example of indirect cross contamination
- How to Reduce Your Risk
- Surface Cleaning
- Hazardous products and sharps disposal
- Hand hygiene policy
- Using gloves
- Hand Washing
- Disposable Aprons
- Waterless hand gels
- Protecting Vulnerable People
- Summary and what's next
Personal protective equipment (PPE)
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During a risk assessment, the need for personal protective equipment or PPE is identified and which type is best suited to be used. PPE is equipment that is used by the employee to directly protect them from harm or discomfort while at work. PPE can also improve the way things are done by making it more comfortable to work. There are many different types of PPE to protect different parts of the body and what you will need will be advised by your employer. When your employer provides you with PPE you must wear it and keep it well maintained. If the PPE is damaged it is no longer effective and can become a risk itself and cause you harm. Report any damages and do not use damaged or PPE that does not fit you. The different types of PPE and some of the more common items include Head protection – this can be in the form of a hard hat or a re-enforced cap to protect you against items that may fall or if you hit your head against something. They must be adjusted inside to make sure that the supports fit your head. Some also have visors on to protect your eyes or earmuffs to protect your hearing. Ear defenders – these protect your hearing from short and long-term hearing damage. They can be in the form of foam plugs that go in your ear to the full defenders that go over your head or attached to a hard hat. Overalls – these prevent loose clothing from getting entangled, keep you clean, prevents contamination that transfer on clothes and some are made of a material that resists fire or chemicals. Where necessary, high visibility strips are sewn into the overalls to make you more visible to others. Cold weather clothing – this protects you from the cold and rain which can prevent accidents by making you more comfortable. Some safety items are incorporated as well as protective strips or high visibility strips. Gloves - there are many types of gloves to protect from infection from blood, chemicals, to protect from sharp items, to keep you warm, to give more grip and to keep you dry. Footwear – this can be wellington boots or work boots and these sometimes have steel toe caps to protect you if something is dropped on your foot. Footwear is also designed to have features like a good grip to avoid slips and resistance to chemicals. High visibility clothing – this can be coats, overalls, vests or armbands. These make you more visible to people and drivers of vehicles. Breathing equipment – this can be a complex face mask and breathing apparatus with a simple mouth and nose paper mask. These avoid dust particles entering your respiratory system. Any mask or respirator must be well maintained and the mask or filters changed when needed. Safety goggles or glasses – these prevent dust, dirt or liquids getting into your eyes which can irritate or damage your sight. Safety harnesses – if you are working at heights or in dangerous areas you may have to wear a safety harness. You will need special training on harness use as if they are not worn correctly, they can be ineffective. Lifejackets – if you are working near or on water, it may be necessary to wear a lifejacket in case you fall into the water. There are many other types of PPE, talk to your employer on what you need to use while at work.
Personal Protective Equipment (PPE): Essential for Workplace Safety
During a risk assessment, the necessity and type of Personal Protective Equipment (PPE) is determined. PPE is vital for protecting employees from harm or discomfort at work and can also enhance work efficiency and comfort.
Importance of Proper PPE Usage
It's mandatory for employees to wear PPE provided by the employer and ensure its proper maintenance. Damaged or ill-fitting PPE can be hazardous and should be reported and not used.
Types of Personal Protective Equipment
Head Protection
- Includes hard hats or reinforced caps to guard against falling objects or impacts.
- May feature visors for eye protection or earmuffs for hearing protection.
Ear Defenders
- Protect against short and long-term hearing damage.
- Varieties include foam plugs and full defenders attached to hard hats.
Overalls
- Prevent entanglement, contamination, and can be fire or chemical-resistant.
- Often include high visibility strips.
Cold Weather Clothing
- Provides protection from cold and rain, enhancing comfort and safety.
- May include safety and high visibility features.
Gloves
- Offer protection from various hazards like infection, sharp objects, and chemicals.
- Designed for specific purposes like warmth, grip, and dryness.
Protective Footwear
- Includes features like steel toe caps, good grip, and chemical resistance.
- Can be wellington boots or work boots.
High Visibility Clothing
- Increases visibility for safety around people and vehicles.
- Includes coats, vests, and armbands.
Respiratory Protection
- Ranges from simple paper masks to complex face masks with filters.
- Prevents harmful particles from entering the respiratory system.
Eye Protection
- Safety goggles or glasses shield eyes from dust, liquids, and debris.
Safety Harnesses
- Required for work at heights or in dangerous areas.
- Special training is needed for effective use.
Lifejackets
- Necessary when working near or on water.
Consultation with Employers on PPE
There are many other types of PPE available. Employees should discuss with their employers the specific PPE required for their roles.