Care Certificate
Course Content
- Introduction to the Care Certificate Course
- Standard 1 - Understand Your Role
- Standard 2 - Your Personal Development
- Standard 3 - Duty of Care
- Introduction to the Duty of Care Standard
- Addressing dilemmas within your duty of care
- Duty of care
- Recognising and handling comments, complaints and incidents
- Managing conflict and difficult situations
- How to deal with comments and complaints
- Supporting independence
- Incidents, Errors and Near Misses
- Standard 4 - Equality and Diversity
- Introduction to the standard on Equality and Diversity
- About equality and diversity
- The purpose of the Equality Act 2010
- Types of discrimination
- Protected characteristics
- Explaining equal opportunities
- Diversity
- Inclusion
- Prejudice
- Diversity and discrimination
- What to do if you suffer from discrimination
- The Code of Conduct
- Reducing the Likelihood of Discrimination in Care
- Information, advice and support
- Standard 5 - Working in a Person Centred Way
- Introduction to working in a person-centred way
- Working in partnership with others
- Record keeping in care
- The Care Plan
- The importance of finding out the history, preferences, wishes and needs of the individual
- Minimising environmental factors that may cause discomfort or distress
- Person centred values in practice
- Supporting individuals to minimise pain or discomfort
- Communication and Person Centred Care
- Working to promote person centred values
- Supporting individuals to plan for their future wellbeing and fulfilment, including end-of-life care
- Encouraging Person Centred Care
- Standard 6 - Communication
- Introduction to the Communication Standard
- Effective communication in the work setting
- Language and other needs in communication
- Verbal and non-verbal communication skills
- Communication
- Identifying A Complaint
- Dealing with aggression
- Defusing potentially dangerous situations
- Recognising danger signs
- Confidentiality in Care
- Standard 7 - Privacy and Dignity
- Standard 8 - Fluids and Nutrition
- Introduction to the Fluids and Nutrition Standard
- High risk groups of people for food safety
- Cross-contamination direct and indirect
- Preventing cross-contamination
- The importance of nutrition
- Guidelines for a healthy diet
- Hydration In the Elderly
- Hydration In the Elderly
- Fluids and Hydration
- Nutrition and the elderly
- Malnutrition
- Diets for people with dementia
- Standard 9 - Awareness of mental health, dementia and learning disabilities
- Introduction to standard on mental health, dementia and learning disabilities
- What is Dementia?
- Classifications of Dementia
- Early diagnosis of Dementia and reporting
- Risk factors affecting the chance of developing dementia
- Helping people with Dementia
- Things that can help people with Dementia
- Things that help the carer
- Diet, meals and Dementia
- A Healthy Body
- The Social Model of Disability
- Communication and Dementia
- The safeguarding vulnerable groups act 2006
- The Human Rights Act 1998
- Discriminatory Abuse and the Equality Act
- Mental health conditions
- MCA Assessment Criteria
- MCA Assessment
- What is mental capacity
- Where to get help
- Learning Disabilities
- Standard 10 - Safeguarding Adults
- Adult Safeguarding Standard Introduction
- What is SOVA?
- CQC or Care Quality Commission
- Protection from Harassment Act 1997
- The Sexual Offences Act 2003
- The Mental Capacity Act 2005
- The Mental Capacity Act and Deprivation of Liberty Safeguards principles
- Facts And Information About Abuse
- Who Is A Vulnerable Adult?
- Vulnerable adults and the risk of harm
- Abuse and its Indicators
- Physical Abuse
- Psychological Abuse
- Sexual Abuse
- Financial Abuse
- Neglect Self Neglect and The Act Of Omission
- Organisational abuse and Discriminatory Abuse
- Consent
- Disclosure
- The importance of individualised person-centred care to ensure an individuals safety
- Responding to suspected or disclosed abuse
- Managing risk and Multi-agency safeguarding of adults
- Reporting abuse
- Whistleblowing
- How to Whistleblow
- Serious case reviews and sources of advice and information
- Standard 11 - Safeguarding Children
- Child Protection standard introduction
- Legislation relating to Safeguarding Children
- The Acts and Safeguarding Children
- Serious Organised Crime and police Act 2005
- What is Child Abuse?
- Emotional abuse
- Physical abuse
- Sexual abuse
- Other types of child abuse
- Every Child Matters
- The rights of a child
- Neglect and the act of omission
- Radicalisation
- Working with others
- Key supporting information
- What children want from Professionals
- Protecting yourself against allegations
- Reporting child abuse
- Scottish Legislation in Care
- The Key Role of KCSIE in Child Protection in the UK
- Standard 12 - Basic Life Support
- Introduction to Basic Life Support standard
- Fears of First Aid
- Asking permission and consent to help
- Calling the Emergency Services
- Chain of Survival
- DR ABC and the ABCD'S
- Initial Assessment and Recovery Position
- Using gloves
- Adult CPR Introduction
- Adult CPR
- CPR Hand Over
- Compressions Only CPR
- Child CPR
- Child CPR Breakdown
- Infant CPR
- Drowning
- AED Introduction
- Types of AED Units
- Adult Choking
- Choking in children
- Infant Choking
- Standard 13 - Health and Safety
- Introduction to the Health and Safety standard
- Health and safety tasks that should only be carried out after special training
- Importance of Health and Safety
- What causes accidents?
- When an Accident Happens
- Accidents and sudden illness
- Health and Safety Law
- Manual handling Employee and Employer responsibility
- Workplace and personal Safety
- The Accident Triangle
- Why prevention is important and what can be done
- The 5 stages of the Risk Assessment
- What is a hazard
- Personal protective equipment (PPE)
- Working safely and securely
- Hazardous substances in your workplace
- COSHH Regulations
- Employee Duties Under COSHH
- The Fire Triangle
- Calling the Fire Service
- Evacuating in an Emergency
- Care Home Evacuation
- Good Housekeeping
- Electrical Hazards
- Managing stress
- Medication and healthcare activities and tasks
- Why Manual Handling is Important
- Manual Handling Operations Regulations 1992
- How and Why We Lift Correctly
- Before we start moving and assisting people
- LOLER and PUWER Regulations
- Other Relevant Acts
- Ability Test
- Assisted standing from a bed or seat
- Assisted Sit to Stand
- Fall Prevention
- Assisting Fallen Person
- Walking Frames
- Wheelchairs
- Standard 14 - Handling Information
- Handling information standard Introduction
- Handling information in health and social care
- GDPR Compliance
- Data Subject and Personal Data under GDPR
- The Information Commissioner's Office
- The Freedom of Information Act 2000
- Who holds personal information
- Public authorities and Freedom Of Information
- Record Keeping, Management and Responsibilities
- Reporting concerns
- Privacy Principles under GDPR
- Does GDPR apply to me
- The right to be informed
- Lawful, Fairness and Transparency
- Purpose limitation
- Data minimisation
- Data accuracy
- Storage limitation
- Data Security
- Accountability
- Standard 15 - Infection Prevention and Control
- Introduction to Infection Control
- What are Blood Borne Pathogens?
- Infection Control Legislation
- Who is at risk?
- Types of Infections
- Skin Diseases
- The Chain of infection
- First Aid and Infection Control
- Contaminated objects
- Contaminated Linen
- Cross Infection
- Example of indirect cross contamination
- How to Reduce Your Risk
- Surface Cleaning
- Hazardous products and sharps disposal
- Hand hygiene policy
- Using gloves
- Hand Washing
- Disposable Aprons
- Waterless hand gels
- Protecting Vulnerable People
- Summary and what's next
Protecting Vulnerable People
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There are groups of people who may be more vulnerable to infection and when individuals within these groups become infected the symptoms can be very serious, even life-threatening and with antibiotic resistant micro-organisms it can be, in some cases, very difficult to treat the illness. Examples of those who may be more vulnerable to infection include the elderly, people with some long-term health conditions, people who have generally poor health or poor nutrition and newborn babies. Others at risk include people who have broken skin due to open wounds, catheters or an intravenous drip, ulcers, cuts or burns to the skin and also leave people more vulnerable to infection. It is your duty to ensure that you play your role in preventing the spread of infections, it is important to remember that not everyone who is carrying harmful micro-organisms will show symptoms, and this is why there are standard precautions that must always be taken to reduce the risk of infection. These include good hand hygiene, correct use of personal protective equipment, the safe disposal of waste and safe managing of laundry. You also have a responsibility to ensure that you keep up to date with your own vaccinations in accordance with the UK vaccination schedule and report any illness to your manager before reporting to work. If you have any cold or flu symptoms, an upset stomach or a skin infection you must discuss it with your manager and if you have diarrhoea or vomiting you should not attend work until you have been free from these symptoms for 48 hours. Changing your clothing daily and using disposable aprons and over-sleeves can help to stop your clothes from becoming contaminated with harmful micro-organisms. Uniforms should be washed on a hot wash and tumble dried or hot ironed to kill any bacteria that may be present. Good personal hygiene is extremely important when you are responsible for caring for vulnerable people, and the handwashing processes that are covered in videos later in the course must be followed. You should avoid touching areas that could be a source of pathogens any more than you need to, and this includes your mouth, nose and hair, you should not bite your nails and avoid touching dirty surfaces with your hands as much as you possibly can, things such as the lids of bins.
Vulnerable Groups and Infection Prevention
Vulnerability to Infection
Various groups of people are more susceptible to infections due to factors such as age, overall health, or underlying medical conditions. When infected, individuals in these groups may experience severe, life-threatening symptoms, especially with antibiotic-resistant microorganisms.
- Examples of vulnerable groups: The elderly, individuals with chronic health conditions, those with poor nutrition, and newborn babies.
- Other risks: People with open wounds, catheters, intravenous drips, ulcers, cuts, or burns on their skin are also more vulnerable to infections.
Preventing Infection Spread
It is crucial to take proactive measures to prevent the spread of infections, as not all carriers of harmful microorganisms exhibit symptoms. Standard precautions should always be followed to minimise infection risk, including:
- Good hand hygiene: Regular and thorough handwashing.
- Correct use of personal protective equipment (PPE): Utilising PPE appropriately.
- Safe waste disposal: Ensuring proper disposal of waste.
- Safe laundry management: Handling laundry safely to prevent contamination.
Personal Responsibility
Individuals also have personal responsibilities in infection prevention:
- Stay up to date with vaccinations: Adhere to the UK vaccination schedule.
- Report illnesses: Inform your manager if you are unwell before reporting to work.
- Avoid work with symptoms: Stay home if experiencing cold or flu symptoms, upset stomach, or skin infections until symptom-free for 48 hours.
- Practice good hygiene habits: Change clothing daily, use disposable aprons and oversleeves, and maintain personal hygiene.
- Minimise contact with pathogens: Avoid unnecessary touching of mouth, nose, hair, biting nails, or handling dirty surfaces with bare hands.
Following proper handwashing techniques and maintaining personal hygiene are essential, especially when caring for vulnerable individuals.