Care Certificate
Course Content
- Introduction to the Care Certificate Course
- Standard 1 - Understand Your Role
- Standard 2 - Your Personal Development
- Standard 3 - Duty of Care
- Introduction to the Duty of Care Standard
- Addressing dilemmas within your duty of care
- Duty of care
- Recognising and handling comments, complaints and incidents
- Managing conflict and difficult situations
- How to deal with comments and complaints
- Supporting independence
- Incidents, Errors and Near Misses
- Standard 4 - Equality and Diversity
- Introduction to the standard on Equality and Diversity
- About equality and diversity
- The purpose of the Equality Act 2010
- Types of discrimination
- Protected characteristics
- Explaining equal opportunities
- Diversity
- Inclusion
- Prejudice
- Diversity and discrimination
- What to do if you suffer from discrimination
- The Code of Conduct
- Reducing the Likelihood of Discrimination in Care
- Information, advice and support
- Standard 5 - Working in a Person Centred Way
- Introduction to working in a person-centred way
- Working in partnership with others
- Record keeping in care
- The Care Plan
- The importance of finding out the history, preferences, wishes and needs of the individual
- Minimising environmental factors that may cause discomfort or distress
- Person centred values in practice
- Supporting individuals to minimise pain or discomfort
- Communication and Person Centred Care
- Working to promote person centred values
- Supporting individuals to plan for their future wellbeing and fulfilment, including end-of-life care
- Encouraging Person Centred Care
- Standard 6 - Communication
- Introduction to the Communication Standard
- Effective communication in the work setting
- Language and other needs in communication
- Verbal and non-verbal communication skills
- Communication
- Identifying A Complaint
- Dealing with aggression
- Defusing potentially dangerous situations
- Recognising danger signs
- Confidentiality in Care
- Standard 7 - Privacy and Dignity
- Standard 8 - Fluids and Nutrition
- Introduction to the Fluids and Nutrition Standard
- High risk groups of people for food safety
- Cross-contamination direct and indirect
- Preventing cross-contamination
- The importance of nutrition
- Guidelines for a healthy diet
- Hydration In the Elderly
- Hydration In the Elderly
- Fluids and Hydration
- Nutrition and the elderly
- Malnutrition
- Diets for people with dementia
- Standard 9 - Awareness of mental health, dementia and learning disabilities
- Introduction to standard on mental health, dementia and learning disabilities
- What is Dementia?
- Classifications of Dementia
- Early diagnosis of Dementia and reporting
- Risk factors affecting the chance of developing dementia
- Helping people with Dementia
- Things that can help people with Dementia
- Things that help the carer
- Diet, meals and Dementia
- A Healthy Body
- The Social Model of Disability
- Communication and Dementia
- The safeguarding vulnerable groups act 2006
- The Human Rights Act 1998
- Discriminatory Abuse and the Equality Act
- Mental health conditions
- MCA Assessment Criteria
- MCA Assessment
- What is mental capacity
- Where to get help
- Learning Disabilities
- Standard 10 - Safeguarding Adults
- Adult Safeguarding Standard Introduction
- What is SOVA?
- CQC or Care Quality Commission
- Protection from Harassment Act 1997
- The Sexual Offences Act 2003
- The Mental Capacity Act 2005
- The Mental Capacity Act and Deprivation of Liberty Safeguards principles
- Facts And Information About Abuse
- Who Is A Vulnerable Adult?
- Vulnerable adults and the risk of harm
- Abuse and its Indicators
- Physical Abuse
- Psychological Abuse
- Sexual Abuse
- Financial Abuse
- Neglect Self Neglect and The Act Of Omission
- Organisational abuse and Discriminatory Abuse
- Consent
- Disclosure
- The importance of individualised person-centred care to ensure an individuals safety
- Responding to suspected or disclosed abuse
- Managing risk and Multi-agency safeguarding of adults
- Reporting abuse
- Whistleblowing
- How to Whistleblow
- Serious case reviews and sources of advice and information
- Standard 11 - Safeguarding Children
- Child Protection standard introduction
- Legislation relating to Safeguarding Children
- The Acts and Safeguarding Children
- Serious Organised Crime and police Act 2005
- What is Child Abuse?
- Emotional abuse
- Physical abuse
- Sexual abuse
- Other types of child abuse
- Every Child Matters
- The rights of a child
- Neglect and the act of omission
- Radicalisation
- Working with others
- Key supporting information
- What children want from Professionals
- Protecting yourself against allegations
- Reporting child abuse
- Scottish Legislation in Care
- The Key Role of KCSIE in Child Protection in the UK
- Standard 12 - Basic Life Support
- Introduction to Basic Life Support standard
- Fears of First Aid
- Asking permission and consent to help
- Calling the Emergency Services
- Chain of Survival
- DR ABC and the ABCD'S
- Initial Assessment and Recovery Position
- Using gloves
- Adult CPR Introduction
- Adult CPR
- CPR Hand Over
- Compressions Only CPR
- Child CPR
- Child CPR Breakdown
- Infant CPR
- Drowning
- AED Introduction
- Types of AED Units
- Adult Choking
- Choking in children
- Infant Choking
- Standard 13 - Health and Safety
- Introduction to the Health and Safety standard
- Health and safety tasks that should only be carried out after special training
- Importance of Health and Safety
- What causes accidents?
- When an Accident Happens
- Accidents and sudden illness
- Health and Safety Law
- Manual handling Employee and Employer responsibility
- Workplace and personal Safety
- The Accident Triangle
- Why prevention is important and what can be done
- The 5 stages of the Risk Assessment
- What is a hazard
- Personal protective equipment (PPE)
- Working safely and securely
- Hazardous substances in your workplace
- COSHH Regulations
- Employee Duties Under COSHH
- The Fire Triangle
- Calling the Fire Service
- Evacuating in an Emergency
- Care Home Evacuation
- Good Housekeeping
- Electrical Hazards
- Managing stress
- Medication and healthcare activities and tasks
- Why Manual Handling is Important
- Manual Handling Operations Regulations 1992
- How and Why We Lift Correctly
- Before we start moving and assisting people
- LOLER and PUWER Regulations
- Other Relevant Acts
- Ability Test
- Assisted standing from a bed or seat
- Assisted Sit to Stand
- Fall Prevention
- Assisting Fallen Person
- Walking Frames
- Wheelchairs
- Standard 14 - Handling Information
- Handling information standard Introduction
- Handling information in health and social care
- GDPR Compliance
- Data Subject and Personal Data under GDPR
- The Information Commissioner's Office
- The Freedom of Information Act 2000
- Who holds personal information
- Public authorities and Freedom Of Information
- Record Keeping, Management and Responsibilities
- Reporting concerns
- Privacy Principles under GDPR
- Does GDPR apply to me
- The right to be informed
- Lawful, Fairness and Transparency
- Purpose limitation
- Data minimisation
- Data accuracy
- Storage limitation
- Data Security
- Accountability
- Standard 15 - Infection Prevention and Control
- Introduction to Infection Control
- What are Blood Borne Pathogens?
- Infection Control Legislation
- Who is at risk?
- Types of Infections
- Skin Diseases
- The Chain of infection
- First Aid and Infection Control
- Contaminated objects
- Contaminated Linen
- Cross Infection
- Example of indirect cross contamination
- How to Reduce Your Risk
- Surface Cleaning
- Hazardous products and sharps disposal
- Hand hygiene policy
- Using gloves
- Hand Washing
- Disposable Aprons
- Waterless hand gels
- Protecting Vulnerable People
- Summary and what's next
Responding to suspected or disclosed abuse
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It is crucial to know how to respond when you suspect abuse or when someone discloses it to you. All suspicions of abuse must be formally addressed, and it is your responsibility to follow your workplace safeguarding policies and procedures. You should be familiar with the following. What steps to take if you suspect abuse, including who to report it to initially, what to do if it is not appropriate to raise your concern with that person, and finally, how to handle situations where your concerns have not been addressed or if you encounter barriers in the process. To ensure that you are aware of the particular actions to take in each circumstance, refer to your employer's policies and procedures or consult with your manager. In an emergency, your immediate priority is to protect the safety and well-being of the person experiencing the abuse. If they require medical assistance, contact a suitably qualified colleague. The process may differ between hospitals and community settings where you will call 999 for ambulance. If you suspect the injuries are not accidental, make the individual aware so that they can preserve any evidence that may be useful in a criminal investigation. Consult your manager to determine the next steps to take. If a criminal offense has occurred, it may be necessary to involve the police, initiate an immediate safeguarding investigation. When an individual discloses abuse, it is essential to reassure them that you would take the disclosure seriously and support them in communicating their experiences in the way that suits them best. Explain that you cannot keep their disclosure confidential, as you have a duty to protect them from harm. Listen attentively to what they are sharing, provide reassurance that they will be involved in any decision-making processes in the future, and finally, avoid being judgmental or jumping to conclusions. It is important to document what the person discloses to you. Whenever possible, use the locally agreed upon form and record their statements using their own words to ensure neutrality and avoid omitting any details. The report should be factual and avoid including personal opinions. Sign and date the report and ensure that your disclosure is reported to your manager promptly.
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How to Respond to Suspected or Disclosed Abuse
Your Duty to Address Abuse
Recognising and addressing abuse is a paramount responsibility. It's imperative to adhere to your workplace's safeguarding policies and procedures at all times.
Key Steps to Take
When faced with suspicions or disclosures of abuse, one should be well-acquainted with:
- Initial Reporting: Whom to notify first when abuse is suspected.
- Alternative Reporting: What to do if raising your concern with the initial contact is inappropriate.
- Unaddressed Concerns: How to proceed when your initial concerns aren't addressed or if you face resistance in the reporting process.
Always consult your employer's policies, procedures, or seek advice from your manager when in doubt.
Emergency Situations
In dire circumstances, the prime focus should be the victim's safety and well-being. If medical help is required:
- In hospitals, approach a qualified colleague.
- In community settings, dial 999 for an ambulance.
Handling Evidence and Reporting
If injuries appear intentional, inform the individual to preserve any evidence for potential legal actions. Guidance from your manager is vital in deciding subsequent steps, including involving the police or initiating a safeguarding investigation if a crime is suspected.
Handling Disclosures of Abuse
When an individual confides in you about abuse:
- Reassure: Confirm your commitment to taking their disclosure seriously.
- Communication: Ensure they understand the need for non-confidentiality due to protective obligations.
- Listen: Provide your undivided attention, refraining from making premature judgments.
- Document: Accurately record their statements using their wording, ensuring objectivity. Avoid personal opinions, and always sign and date your report.
Conclusion
Being prepared to address and report suspected or disclosed abuse is a fundamental duty in care settings. Always follow established protocols, ensure the victim's safety, and seek guidance when uncertain.