Care Certificate
Course Content
- Introduction to the Care Certificate Course
- Standard 1 - Understand Your Role
- Standard 2 - Your Personal Development
- Standard 3 - Duty of Care
- Introduction to the Duty of Care Standard
- Addressing dilemmas within your duty of care
- Duty of care
- Recognising and handling comments, complaints and incidents
- Managing conflict and difficult situations
- How to deal with comments and complaints
- Supporting independence
- Incidents, Errors and Near Misses
- Standard 4 - Equality and Diversity
- Introduction to the standard on Equality and Diversity
- About equality and diversity
- The purpose of the Equality Act 2010
- Types of discrimination
- Protected characteristics
- Explaining equal opportunities
- Diversity
- Inclusion
- Prejudice
- Diversity and discrimination
- What to do if you suffer from discrimination
- The Code of Conduct
- Reducing the Likelihood of Discrimination in Care
- Information, advice and support
- Standard 5 - Working in a Person Centred Way
- Introduction to working in a person-centred way
- Working in partnership with others
- Record keeping in care
- The Care Plan
- The importance of finding out the history, preferences, wishes and needs of the individual
- Minimising environmental factors that may cause discomfort or distress
- Person centred values in practice
- Supporting individuals to minimise pain or discomfort
- Communication and Person Centred Care
- Working to promote person centred values
- Supporting individuals to plan for their future wellbeing and fulfilment, including end-of-life care
- Encouraging Person Centred Care
- Standard 6 - Communication
- Introduction to the Communication Standard
- Effective communication in the work setting
- Language and other needs in communication
- Verbal and non-verbal communication skills
- Communication
- Identifying A Complaint
- Dealing with aggression
- Defusing potentially dangerous situations
- Recognising danger signs
- Confidentiality in Care
- Standard 7 - Privacy and Dignity
- Standard 8 - Fluids and Nutrition
- Introduction to the Fluids and Nutrition Standard
- High risk groups of people for food safety
- Cross-contamination direct and indirect
- Preventing cross-contamination
- The importance of nutrition
- Guidelines for a healthy diet
- Hydration In the Elderly
- Hydration In the Elderly
- Fluids and Hydration
- Nutrition and the elderly
- Malnutrition
- Diets for people with dementia
- Standard 9 - Awareness of mental health, dementia and learning disabilities
- Introduction to standard on mental health, dementia and learning disabilities
- What is Dementia?
- Classifications of Dementia
- Early diagnosis of Dementia and reporting
- Risk factors affecting the chance of developing dementia
- Helping people with Dementia
- Things that can help people with Dementia
- Things that help the carer
- Diet, meals and Dementia
- A Healthy Body
- The Social Model of Disability
- Communication and Dementia
- The safeguarding vulnerable groups act 2006
- The Human Rights Act 1998
- Discriminatory Abuse and the Equality Act
- Mental health conditions
- MCA Assessment Criteria
- MCA Assessment
- What is mental capacity
- Where to get help
- Learning Disabilities
- Standard 10 - Safeguarding Adults
- Adult Safeguarding Standard Introduction
- What is SOVA?
- CQC or Care Quality Commission
- Protection from Harassment Act 1997
- The Sexual Offences Act 2003
- The Mental Capacity Act 2005
- The Mental Capacity Act and Deprivation of Liberty Safeguards principles
- Facts And Information About Abuse
- Who Is A Vulnerable Adult?
- Vulnerable adults and the risk of harm
- Abuse and its Indicators
- Physical Abuse
- Psychological Abuse
- Sexual Abuse
- Financial Abuse
- Neglect Self Neglect and The Act Of Omission
- Organisational abuse and Discriminatory Abuse
- Consent
- Disclosure
- The importance of individualised person-centred care to ensure an individuals safety
- Responding to suspected or disclosed abuse
- Managing risk and Multi-agency safeguarding of adults
- Reporting abuse
- Whistleblowing
- How to Whistleblow
- Serious case reviews and sources of advice and information
- Standard 11 - Safeguarding Children
- Child Protection standard introduction
- Legislation relating to Safeguarding Children
- The Acts and Safeguarding Children
- Serious Organised Crime and police Act 2005
- What is Child Abuse?
- Emotional abuse
- Physical abuse
- Sexual abuse
- Other types of child abuse
- Every Child Matters
- The rights of a child
- Neglect and the act of omission
- Radicalisation
- Working with others
- Key supporting information
- What children want from Professionals
- Protecting yourself against allegations
- Reporting child abuse
- Scottish Legislation in Care
- The Key Role of KCSIE in Child Protection in the UK
- Standard 12 - Basic Life Support
- Introduction to Basic Life Support standard
- Fears of First Aid
- Asking permission and consent to help
- Calling the Emergency Services
- Chain of Survival
- DR ABC and the ABCD'S
- Initial Assessment and Recovery Position
- Using gloves
- Adult CPR Introduction
- Adult CPR
- CPR Hand Over
- Compressions Only CPR
- Child CPR
- Child CPR Breakdown
- Infant CPR
- Drowning
- AED Introduction
- Types of AED Units
- Adult Choking
- Choking in children
- Infant Choking
- Standard 13 - Health and Safety
- Introduction to the Health and Safety standard
- Health and safety tasks that should only be carried out after special training
- Importance of Health and Safety
- What causes accidents?
- When an Accident Happens
- Accidents and sudden illness
- Health and Safety Law
- Manual handling Employee and Employer responsibility
- Workplace and personal Safety
- The Accident Triangle
- Why prevention is important and what can be done
- The 5 stages of the Risk Assessment
- What is a hazard
- Personal protective equipment (PPE)
- Working safely and securely
- Hazardous substances in your workplace
- COSHH Regulations
- Employee Duties Under COSHH
- The Fire Triangle
- Calling the Fire Service
- Evacuating in an Emergency
- Care Home Evacuation
- Good Housekeeping
- Electrical Hazards
- Managing stress
- Medication and healthcare activities and tasks
- Why Manual Handling is Important
- Manual Handling Operations Regulations 1992
- How and Why We Lift Correctly
- Before we start moving and assisting people
- LOLER and PUWER Regulations
- Other Relevant Acts
- Ability Test
- Assisted standing from a bed or seat
- Assisted Sit to Stand
- Fall Prevention
- Assisting Fallen Person
- Walking Frames
- Wheelchairs
- Standard 14 - Handling Information
- Handling information standard Introduction
- Handling information in health and social care
- GDPR Compliance
- Data Subject and Personal Data under GDPR
- The Information Commissioner's Office
- The Freedom of Information Act 2000
- Who holds personal information
- Public authorities and Freedom Of Information
- Record Keeping, Management and Responsibilities
- Reporting concerns
- Privacy Principles under GDPR
- Does GDPR apply to me
- The right to be informed
- Lawful, Fairness and Transparency
- Purpose limitation
- Data minimisation
- Data accuracy
- Storage limitation
- Data Security
- Accountability
- Standard 15 - Infection Prevention and Control
- Introduction to Infection Control
- What are Blood Borne Pathogens?
- Infection Control Legislation
- Who is at risk?
- Types of Infections
- Skin Diseases
- The Chain of infection
- First Aid and Infection Control
- Contaminated objects
- Contaminated Linen
- Cross Infection
- Example of indirect cross contamination
- How to Reduce Your Risk
- Surface Cleaning
- Hazardous products and sharps disposal
- Hand hygiene policy
- Using gloves
- Hand Washing
- Disposable Aprons
- Waterless hand gels
- Protecting Vulnerable People
- Summary and what's next
Care Home Evacuation
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If you are working in a care home, things are a little bit different from a normal environment because you have actually got to evacuate people who cannot maybe walk themselves, maybe they are very sick or they have got mobility problems. Every single care home would have some kind of policy for evacuation. This would be a practised risk assessments that are done and there is proper training on it, all staff, in order to know exactly how they are going to evacuate. If you imagine there was just maybe a small fire somewhere, is it necessary to completely evacuate the whole building? Are you going to hurt people more by getting them out of the building than leaving them where they are? Maybe the fire is contained in one area, and it is being fought. So there can be policies called horizontal evacuation. This will be where people are moved towards the nearest emergency exit, but that is where they stay. So, for example, they are moved towards a fire escape, so they are going from one secure location within the fireside into another one, right by an exit. So they are within an area that they can be evacuated very quickly, but they are still within the safety of the main nursing or care home. If the fire gets worse, then obviously they can be then evacuated easily. Also, if there is more help comes through, then the people are already there to then have the vertical evacuation, to get them out of the building. A lot of people think that in a care home, you just leave people where they are, and you have got to wait for the fire service to arrive; they will take them out. But that is not the case. If you are looking after people, you are responsible to get them out of the building. They can not do it themselves. And it might be not just one person helping, one carer helping one person. It might be it takes two, three or four people to get someone out of a building. Some people might be bedridden. So we need to move them very, very carefully. The important thing within the nursing home or care home sector makes sure that you fully understand and you practice all the evacuation policies. You know exactly what to do, who the responsible people are, what the alarms are, and also at what point that you do carry out the vertical evacuation fully out of the building, compared to the horizontal one where you are just moving towards a safe area. If you are working in a hospital, these can be a lot different from a care home. Hospitals typically have much wider corridors and bigger better exits. A care home may well be just a converted home, a normal large house. But with the hospital setting, you have got far more area, so you can easily move people out in their beds. So these different sectors you need to make sure you follow the right precautions that have been laid down by your employer.
Evacuation Procedures in Care Homes and Hospitals
Care Homes
In care homes, evacuating individuals with mobility issues or medical conditions requires careful planning and execution.
Evacuation Policies
Every care home has specific evacuation policies in place, including:
- Risk Assessments: Regular risk assessments determine evacuation procedures.
- Training: Staff receive proper training on evacuation protocols.
Horizontal Evacuation
In some situations, such as a contained fire, a horizontal evacuation may be implemented:
- Secure Movement: Individuals are moved towards the nearest emergency exit.
- Stay within Safety: They remain in a secure area near an exit for quick evacuation.
Vertical Evacuation
If the situation worsens or additional assistance is needed, a vertical evacuation may be initiated:
- Complete Evacuation: Individuals are safely evacuated from the building.
- Assistance: Multiple staff members may be required to assist individuals, especially those who are bedridden.
Responsibility
It's crucial for care home staff to understand and follow evacuation policies:
- Training and Practice: Staff should be familiar with evacuation procedures, responsible personnel, and alarm systems.
- Execution: Staff must ensure the safe evacuation of residents, even if it requires assistance from multiple caregivers.
Hospitals
Hospitals have different evacuation procedures due to their infrastructure:
- Wider Corridors: Hospitals typically have wider corridors and better exits for moving individuals.
- Bed Evacuation: In hospitals, individuals may be evacuated while in their beds due to the larger space available.
Adhering to Precautions
Regardless of the setting, it's essential for workers to follow employer-established precautions:
- Compliance: Adhere to evacuation protocols laid down by your employer.