Care Certificate
Course Content
- Introduction to the Care Certificate Course
- Standard 1 - Understand Your Role
- Standard 2 - Your Personal Development
- Standard 3 - Duty of Care
- Introduction to the Duty of Care Standard
- Addressing dilemmas within your duty of care
- Duty of care
- Recognising and handling comments, complaints and incidents
- Managing conflict and difficult situations
- How to deal with comments and complaints
- Supporting independence
- Incidents, Errors and Near Misses
- Standard 4 - Equality and Diversity
- Introduction to the standard on Equality and Diversity
- About equality and diversity
- The purpose of the Equality Act 2010
- Types of discrimination
- Protected characteristics
- Explaining equal opportunities
- Diversity
- Inclusion
- Prejudice
- Diversity and discrimination
- What to do if you suffer from discrimination
- The Code of Conduct
- Reducing the Likelihood of Discrimination in Care
- Information, advice and support
- Standard 5 - Working in a Person Centred Way
- Introduction to working in a person-centred way
- Working in partnership with others
- Record keeping in care
- The Care Plan
- The importance of finding out the history, preferences, wishes and needs of the individual
- Minimising environmental factors that may cause discomfort or distress
- Person centred values in practice
- Supporting individuals to minimise pain or discomfort
- Communication and Person Centred Care
- Working to promote person centred values
- Supporting individuals to plan for their future wellbeing and fulfilment, including end-of-life care
- Encouraging Person Centred Care
- Standard 6 - Communication
- Introduction to the Communication Standard
- Effective communication in the work setting
- Language and other needs in communication
- Verbal and non-verbal communication skills
- Communication
- Identifying A Complaint
- Dealing with aggression
- Defusing potentially dangerous situations
- Recognising danger signs
- Confidentiality in Care
- Standard 7 - Privacy and Dignity
- Standard 8 - Fluids and Nutrition
- Introduction to the Fluids and Nutrition Standard
- High risk groups of people for food safety
- Cross-contamination direct and indirect
- Preventing cross-contamination
- The importance of nutrition
- Guidelines for a healthy diet
- Hydration In the Elderly
- Hydration In the Elderly
- Fluids and Hydration
- Nutrition and the elderly
- Malnutrition
- Diets for people with dementia
- Standard 9 - Awareness of mental health, dementia and learning disabilities
- Introduction to standard on mental health, dementia and learning disabilities
- What is Dementia?
- Classifications of Dementia
- Early diagnosis of Dementia and reporting
- Risk factors affecting the chance of developing dementia
- Helping people with Dementia
- Things that can help people with Dementia
- Things that help the carer
- Diet, meals and Dementia
- A Healthy Body
- The Social Model of Disability
- Communication and Dementia
- The safeguarding vulnerable groups act 2006
- The Human Rights Act 1998
- Discriminatory Abuse and the Equality Act
- Mental health conditions
- MCA Assessment Criteria
- MCA Assessment
- What is mental capacity
- Where to get help
- Learning Disabilities
- Standard 10 - Safeguarding Adults
- Adult Safeguarding Standard Introduction
- What is SOVA?
- CQC or Care Quality Commission
- Protection from Harassment Act 1997
- The Sexual Offences Act 2003
- The Mental Capacity Act 2005
- The Mental Capacity Act and Deprivation of Liberty Safeguards principles
- Facts And Information About Abuse
- Who Is A Vulnerable Adult?
- Vulnerable adults and the risk of harm
- Abuse and its Indicators
- Physical Abuse
- Psychological Abuse
- Sexual Abuse
- Financial Abuse
- Neglect Self Neglect and The Act Of Omission
- Organisational abuse and Discriminatory Abuse
- Consent
- Disclosure
- The importance of individualised person-centred care to ensure an individuals safety
- Responding to suspected or disclosed abuse
- Managing risk and Multi-agency safeguarding of adults
- Reporting abuse
- Whistleblowing
- How to Whistleblow
- Serious case reviews and sources of advice and information
- Standard 11 - Safeguarding Children
- Child Protection standard introduction
- Legislation relating to Safeguarding Children
- The Acts and Safeguarding Children
- Serious Organised Crime and police Act 2005
- What is Child Abuse?
- Emotional abuse
- Physical abuse
- Sexual abuse
- Other types of child abuse
- Every Child Matters
- The rights of a child
- Neglect and the act of omission
- Radicalisation
- Working with others
- Key supporting information
- What children want from Professionals
- Protecting yourself against allegations
- Reporting child abuse
- Scottish Legislation in Care
- The Key Role of KCSIE in Child Protection in the UK
- Standard 12 - Basic Life Support
- Introduction to Basic Life Support standard
- Fears of First Aid
- Asking permission and consent to help
- Calling the Emergency Services
- Chain of Survival
- DR ABC and the ABCD'S
- Initial Assessment and Recovery Position
- Using gloves
- Adult CPR Introduction
- Adult CPR
- CPR Hand Over
- Compressions Only CPR
- Child CPR
- Child CPR Breakdown
- Infant CPR
- Drowning
- AED Introduction
- Types of AED Units
- Adult Choking
- Choking in children
- Infant Choking
- Standard 13 - Health and Safety
- Introduction to the Health and Safety standard
- Health and safety tasks that should only be carried out after special training
- Importance of Health and Safety
- What causes accidents?
- When an Accident Happens
- Accidents and sudden illness
- Health and Safety Law
- Manual handling Employee and Employer responsibility
- Workplace and personal Safety
- The Accident Triangle
- Why prevention is important and what can be done
- The 5 stages of the Risk Assessment
- What is a hazard
- Personal protective equipment (PPE)
- Working safely and securely
- Hazardous substances in your workplace
- COSHH Regulations
- Employee Duties Under COSHH
- The Fire Triangle
- Calling the Fire Service
- Evacuating in an Emergency
- Care Home Evacuation
- Good Housekeeping
- Electrical Hazards
- Managing stress
- Medication and healthcare activities and tasks
- Why Manual Handling is Important
- Manual Handling Operations Regulations 1992
- How and Why We Lift Correctly
- Before we start moving and assisting people
- LOLER and PUWER Regulations
- Other Relevant Acts
- Ability Test
- Assisted standing from a bed or seat
- Assisted Sit to Stand
- Fall Prevention
- Assisting Fallen Person
- Walking Frames
- Wheelchairs
- Standard 14 - Handling Information
- Handling information standard Introduction
- Handling information in health and social care
- GDPR Compliance
- Data Subject and Personal Data under GDPR
- The Information Commissioner's Office
- The Freedom of Information Act 2000
- Who holds personal information
- Public authorities and Freedom Of Information
- Record Keeping, Management and Responsibilities
- Reporting concerns
- Privacy Principles under GDPR
- Does GDPR apply to me
- The right to be informed
- Lawful, Fairness and Transparency
- Purpose limitation
- Data minimisation
- Data accuracy
- Storage limitation
- Data Security
- Accountability
- Standard 15 - Infection Prevention and Control
- Introduction to Infection Control
- What are Blood Borne Pathogens?
- Infection Control Legislation
- Who is at risk?
- Types of Infections
- Skin Diseases
- The Chain of infection
- First Aid and Infection Control
- Contaminated objects
- Contaminated Linen
- Cross Infection
- Example of indirect cross contamination
- How to Reduce Your Risk
- Surface Cleaning
- Hazardous products and sharps disposal
- Hand hygiene policy
- Using gloves
- Hand Washing
- Disposable Aprons
- Waterless hand gels
- Protecting Vulnerable People
- Summary and what's next
Fears of First Aid
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Now, fears of first aid will be things that actually stop you from helping somebody or delay you, or any worries you have. Now, the first one of these fears of first aid could be fear of infection. The patient you're dealing with may well have blood-borne pathogens or problems that could infect you, so this is quite a serious fear. But we address this fear by using face shields, using gloves, and also taking some basic precautions. We need to make sure that you do not come into contact with the body fluid of the patient. Another fear is fear of harming the patient, or hurting the patient. Now, when you're dealing with something on the serious side, of doing CPR, sometimes you find that people will not do CPR or delay it or not do it effectively because they're worried about hurting the patient. Now, if you're doing something like CPR, this person is effectively dead. Somebody maybe with a less serious condition, maybe they're dealing with a serious bleed or a break, you can only do what you think is right and do your best for the person. If you talk to them, you get help, you don't deal with the situation on your own, then this can all help you. Now, if you forget your training, again, don't worry so much. Sometimes when you look at this course now you might think, "I'm never going to remember all this," but when an accident happens for real, all this training will come back to you and you will deal with it. So, fear of hurting the patient, although there are situations where you could harm somebody, we'll identify those on the course. Something like spinal injury, for example, if somebody's damaged their back and then you move them, you could do them harm. We'll cover these individually as the course goes on. Another fear can be fear of litigation. Fear of, if you help this person and something goes wrong, you may well get sued. Now, this we also address in the course because we're asking the permission of the patient, so we're actually asking, "Can I help you?" So they're giving you their consent, so in most circumstances this isn't a problem. It's not to say that someone won't be sued in this, but it may well be the company. All you can do is do your best as a first aider, follow all the rules, follow all your workplace policies and procedures, and then you'll find that your treatment is quite straightforward, and there should be no situations where you would actually get sued yourself. One big concern you may have when dealing with all first aid emergencies is getting hurt yourself. What you don't want to do is start off being the first aider, and then get hurt and become a patient yourself. So it's vital that you ensure that every time you approach any emergency situation you stop, think, and act, and just make sure that you're not going to put yourself in any danger. Always be aware the whole time you're dealing with any emergency scene to ensure that there's no new dangers arrived, but also think about the patient themselves, maybe they could be a danger to themselves. Now, with all these fears of first aid, they're quite straightforward, they're quite real fears. But as you go through the course you'll find that these fears can all be addressed. With first aid, if your intentions are good and you help somebody, then you've got nothing to worry about. It's far better to actually do something and help that person than to leave them and don't do anything.
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Asking permission and consent to help
Addressing Common Fears in First Aid Training
People attending first aid training often express initial reluctance due to various fears and concerns. Addressing these fears and demonstrating how they can be easily managed makes the training more enjoyable and understandable.
Fear of Infection
Some participants worry about coming into contact with blood, vomit, or other bodily fluids. First aid training teaches the effective use of barriers such as gloves and face shields to protect first aiders from infections like HIV or Hepatitis.
Fear of Doing Harm
The fear of doing something wrong or hurting the patient is common, especially when delivering chest compressions during CPR. It is important to remember that a non-breathing patient with no heartbeat is already in a critical state, and CPR can only help. The most harm would come from not performing chest compressions at all. Your training will help you respond appropriately to various situations.
Fear of Litigation
Concerns about potential litigation can be addressed through proper training. If you always ask for permission to help, follow the rules and workplace policies, and act within the boundaries of your training, the likelihood of being sued is low.
Fear for Personal Safety
First aiders should prioritize their own safety to avoid becoming patients themselves. Training emphasises the importance of always stopping, thinking, and then acting before approaching any emergency situation. This includes using scene safety measures to ensure your well-being.
By addressing these fears in first aid training, participants can gain confidence and be better prepared to handle emergencies effectively and safely.