Care Certificate
Course Content
- Introduction to the Care Certificate Course
- Standard 1 - Understand Your Role
- Standard 2 - Your Personal Development
- Standard 3 - Duty of Care
- Introduction to the Duty of Care Standard
- Addressing dilemmas within your duty of care
- Duty of care
- Recognising and handling comments, complaints and incidents
- Managing conflict and difficult situations
- How to deal with comments and complaints
- Supporting independence
- Incidents, Errors and Near Misses
- Standard 4 - Equality and Diversity
- Introduction to the standard on Equality and Diversity
- About equality and diversity
- The purpose of the Equality Act 2010
- Types of discrimination
- Protected characteristics
- Explaining equal opportunities
- Diversity
- Inclusion
- Prejudice
- Diversity and discrimination
- What to do if you suffer from discrimination
- The Code of Conduct
- Reducing the Likelihood of Discrimination in Care
- Information, advice and support
- Standard 5 - Working in a Person Centred Way
- Introduction to working in a person-centred way
- Working in partnership with others
- Record keeping in care
- The Care Plan
- The importance of finding out the history, preferences, wishes and needs of the individual
- Minimising environmental factors that may cause discomfort or distress
- Person centred values in practice
- Supporting individuals to minimise pain or discomfort
- Communication and Person Centred Care
- Working to promote person centred values
- Supporting individuals to plan for their future wellbeing and fulfilment, including end-of-life care
- Encouraging Person Centred Care
- Standard 6 - Communication
- Introduction to the Communication Standard
- Effective communication in the work setting
- Language and other needs in communication
- Verbal and non-verbal communication skills
- Communication
- Identifying A Complaint
- Dealing with aggression
- Defusing potentially dangerous situations
- Recognising danger signs
- Confidentiality in Care
- Standard 7 - Privacy and Dignity
- Standard 8 - Fluids and Nutrition
- Introduction to the Fluids and Nutrition Standard
- High risk groups of people for food safety
- Cross-contamination direct and indirect
- Preventing cross-contamination
- The importance of nutrition
- Guidelines for a healthy diet
- Hydration In the Elderly
- Hydration In the Elderly
- Fluids and Hydration
- Nutrition and the elderly
- Malnutrition
- Diets for people with dementia
- Standard 9 - Awareness of mental health, dementia and learning disabilities
- Introduction to standard on mental health, dementia and learning disabilities
- What is Dementia?
- Classifications of Dementia
- Early diagnosis of Dementia and reporting
- Risk factors affecting the chance of developing dementia
- Helping people with Dementia
- Things that can help people with Dementia
- Things that help the carer
- Diet, meals and Dementia
- A Healthy Body
- The Social Model of Disability
- Communication and Dementia
- The safeguarding vulnerable groups act 2006
- The Human Rights Act 1998
- Discriminatory Abuse and the Equality Act
- Mental health conditions
- MCA Assessment Criteria
- MCA Assessment
- What is mental capacity
- Where to get help
- Learning Disabilities
- Standard 10 - Safeguarding Adults
- Adult Safeguarding Standard Introduction
- What is SOVA?
- CQC or Care Quality Commission
- Protection from Harassment Act 1997
- The Sexual Offences Act 2003
- The Mental Capacity Act 2005
- The Mental Capacity Act and Deprivation of Liberty Safeguards principles
- Facts And Information About Abuse
- Who Is A Vulnerable Adult?
- Vulnerable adults and the risk of harm
- Abuse and its Indicators
- Physical Abuse
- Psychological Abuse
- Sexual Abuse
- Financial Abuse
- Neglect Self Neglect and The Act Of Omission
- Organisational abuse and Discriminatory Abuse
- Consent
- Disclosure
- The importance of individualised person-centred care to ensure an individuals safety
- Responding to suspected or disclosed abuse
- Managing risk and Multi-agency safeguarding of adults
- Reporting abuse
- Whistleblowing
- How to Whistleblow
- Serious case reviews and sources of advice and information
- Standard 11 - Safeguarding Children
- Child Protection standard introduction
- Legislation relating to Safeguarding Children
- The Acts and Safeguarding Children
- Serious Organised Crime and police Act 2005
- What is Child Abuse?
- Emotional abuse
- Physical abuse
- Sexual abuse
- Other types of child abuse
- Every Child Matters
- The rights of a child
- Neglect and the act of omission
- Radicalisation
- Working with others
- Key supporting information
- What children want from Professionals
- Protecting yourself against allegations
- Reporting child abuse
- Scottish Legislation in Care
- The Key Role of KCSIE in Child Protection in the UK
- Standard 12 - Basic Life Support
- Introduction to Basic Life Support standard
- Fears of First Aid
- Asking permission and consent to help
- Calling the Emergency Services
- Chain of Survival
- DR ABC and the ABCD'S
- Initial Assessment and Recovery Position
- Using gloves
- Adult CPR Introduction
- Adult CPR
- CPR Hand Over
- Compressions Only CPR
- Child CPR
- Child CPR Breakdown
- Infant CPR
- Drowning
- AED Introduction
- Types of AED Units
- Adult Choking
- Choking in children
- Infant Choking
- Standard 13 - Health and Safety
- Introduction to the Health and Safety standard
- Health and safety tasks that should only be carried out after special training
- Importance of Health and Safety
- What causes accidents?
- When an Accident Happens
- Accidents and sudden illness
- Health and Safety Law
- Manual handling Employee and Employer responsibility
- Workplace and personal Safety
- The Accident Triangle
- Why prevention is important and what can be done
- The 5 stages of the Risk Assessment
- What is a hazard
- Personal protective equipment (PPE)
- Working safely and securely
- Hazardous substances in your workplace
- COSHH Regulations
- Employee Duties Under COSHH
- The Fire Triangle
- Calling the Fire Service
- Evacuating in an Emergency
- Care Home Evacuation
- Good Housekeeping
- Electrical Hazards
- Managing stress
- Medication and healthcare activities and tasks
- Why Manual Handling is Important
- Manual Handling Operations Regulations 1992
- How and Why We Lift Correctly
- Before we start moving and assisting people
- LOLER and PUWER Regulations
- Other Relevant Acts
- Ability Test
- Assisted standing from a bed or seat
- Assisted Sit to Stand
- Fall Prevention
- Assisting Fallen Person
- Walking Frames
- Wheelchairs
- Standard 14 - Handling Information
- Handling information standard Introduction
- Handling information in health and social care
- GDPR Compliance
- Data Subject and Personal Data under GDPR
- The Information Commissioner's Office
- The Freedom of Information Act 2000
- Who holds personal information
- Public authorities and Freedom Of Information
- Record Keeping, Management and Responsibilities
- Reporting concerns
- Privacy Principles under GDPR
- Does GDPR apply to me
- The right to be informed
- Lawful, Fairness and Transparency
- Purpose limitation
- Data minimisation
- Data accuracy
- Storage limitation
- Data Security
- Accountability
- Standard 15 - Infection Prevention and Control
- Introduction to Infection Control
- What are Blood Borne Pathogens?
- Infection Control Legislation
- Who is at risk?
- Types of Infections
- Skin Diseases
- The Chain of infection
- First Aid and Infection Control
- Contaminated objects
- Contaminated Linen
- Cross Infection
- Example of indirect cross contamination
- How to Reduce Your Risk
- Surface Cleaning
- Hazardous products and sharps disposal
- Hand hygiene policy
- Using gloves
- Hand Washing
- Disposable Aprons
- Waterless hand gels
- Protecting Vulnerable People
- Summary and what's next
Financial Abuse
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Financial abuse encompasses a wide range of conduct, including taking money or property, forging a person's signature, persuading a person to sign a deed, will or power of attorney through deception, coercion or undue influence. Using a person's property or possessions without permission or promising care in exchange for money or property and not following through on promises. Confidence crimes where deception is used to gain the victim's confidence, including scams or fraudulent acts for financial gain. And finally, telemarketing scams where perpetrators call victims and used deceptions, scare tactics or exaggerated claims to solicit money or unauthorized charges against the victim credit cards. Indicators that financial abuse may be occurring include unpaid bills, eviction notices or utilities being disconnected, withdrawals from bank accounts or transfers between accounts that a person cannot explain. Bank statements and cancel checks no longer being delivered to the person's home. Formation of new friendships that appear to exert influence over the person, signing of legal documents, so the person did not understand at the time, such as power of attorney or wills. Unusual activity and bank accounts such as frequent cash withdrawals or transfers. And finally behavioral indicators such as a caregiver expressing excessive interest in the person's finances, missing belongings or properties, suspicious signatures on checks or other documents. Other indicators include lack of documentation about financial arrangements, implausible explanations regarding a person's finances and the person being unaware or have a lack of understanding of financial arrangements made on their behalf. The elderly are vulnerable targets of financial abuse, they may not be fully aware of the value of their assets, relying on others for assistance and have predictable routines. Individuals with severe sight impairments may be less likely to act against their abusers due to illness or embarrassment. Abusers may assume that frail victims will not survive long enough to pursue legal interventions or provide credible witness testimony.
Recognising and Combating Financial Abuse
Types of Financial Abuse
Financial abuse can manifest in various forms, which include:
- Taking money or property unlawfully.
- Forging signatures or deceiving individuals into signing legal documents like deeds, wills, or power of attorney.
- Unauthorized use of a person's possessions or property.
- Failure to fulfil care promises made in exchange for financial benefits.
- Deceptive confidence crimes targeting the victim's trust.
- Telemarketing scams employing scare tactics, deception, or inflated claims to exploit victims financially.
Red Flags: Spotting Potential Financial Abuse
Indicators that someone may be a victim of financial abuse are:
- Unexplained bills, eviction notices, or disconnection of utilities.
- Unusual bank account activities, such as unexplained withdrawals or transfers.
- Missing bank statements or cheque books from the person's residence.
- New friendships that seem to unduly influence the individual.
- Signing of unfamiliar legal documents.
- A caregiver showing undue interest in the individual's financial matters.
- Missing personal items or property.
- Questionable signatures on cheques or other legal papers.
- A lack of clarity about recent financial dealings or agreements.
- Vague or implausible explanations about one's financial situation.
Why the Elderly are Particularly Vulnerable
The elderly population is especially susceptible to financial abuse due to:
- Limited understanding of their asset's value.
- Dependence on others for financial guidance or support.
- Predictable daily routines.
- Potential sight or health impairments.
- Reluctance to take action against abusers due to shame or health conditions.
- Abusers' belief that elderly victims might not live long enough to pursue legal remedies or offer valid testimonies.
Protection and Intervention
Recognising these signs and understanding the tactics used by perpetrators is vital in protecting vulnerable individuals from financial exploitation. Awareness and timely intervention can make a significant difference.