Care Certificate
Course Content
- Introduction to the Care Certificate Course
- Standard 1 - Understand Your Role
- Standard 2 - Your Personal Development
- Standard 3 - Duty of Care
- Introduction to the Duty of Care Standard
- Addressing dilemmas within your duty of care
- Duty of care
- Recognising and handling comments, complaints and incidents
- Managing conflict and difficult situations
- How to deal with comments and complaints
- Supporting independence
- Incidents, Errors and Near Misses
- Standard 4 - Equality and Diversity
- Introduction to the standard on Equality and Diversity
- About equality and diversity
- The purpose of the Equality Act 2010
- Types of discrimination
- Protected characteristics
- Explaining equal opportunities
- Diversity
- Inclusion
- Prejudice
- Diversity and discrimination
- What to do if you suffer from discrimination
- The Code of Conduct
- Reducing the Likelihood of Discrimination in Care
- Information, advice and support
- Standard 5 - Working in a Person Centred Way
- Introduction to working in a person-centred way
- Working in partnership with others
- Record keeping in care
- The Care Plan
- The importance of finding out the history, preferences, wishes and needs of the individual
- Minimising environmental factors that may cause discomfort or distress
- Person centred values in practice
- Supporting individuals to minimise pain or discomfort
- Communication and Person Centred Care
- Working to promote person centred values
- Supporting individuals to plan for their future wellbeing and fulfilment, including end-of-life care
- Encouraging Person Centred Care
- Standard 6 - Communication
- Introduction to the Communication Standard
- Effective communication in the work setting
- Language and other needs in communication
- Verbal and non-verbal communication skills
- Communication
- Identifying A Complaint
- Dealing with aggression
- Defusing potentially dangerous situations
- Recognising danger signs
- Confidentiality in Care
- Standard 7 - Privacy and Dignity
- Standard 8 - Fluids and Nutrition
- Introduction to the Fluids and Nutrition Standard
- High risk groups of people for food safety
- Cross-contamination direct and indirect
- Preventing cross-contamination
- The importance of nutrition
- Guidelines for a healthy diet
- Hydration In the Elderly
- Hydration In the Elderly
- Fluids and Hydration
- Nutrition and the elderly
- Malnutrition
- Diets for people with dementia
- Standard 9 - Awareness of mental health, dementia and learning disabilities
- Introduction to standard on mental health, dementia and learning disabilities
- What is Dementia?
- Classifications of Dementia
- Early diagnosis of Dementia and reporting
- Risk factors affecting the chance of developing dementia
- Helping people with Dementia
- Things that can help people with Dementia
- Things that help the carer
- Diet, meals and Dementia
- A Healthy Body
- The Social Model of Disability
- Communication and Dementia
- The safeguarding vulnerable groups act 2006
- The Human Rights Act 1998
- Discriminatory Abuse and the Equality Act
- Mental health conditions
- MCA Assessment Criteria
- MCA Assessment
- What is mental capacity
- Where to get help
- Learning Disabilities
- Standard 10 - Safeguarding Adults
- Adult Safeguarding Standard Introduction
- What is SOVA?
- CQC or Care Quality Commission
- Protection from Harassment Act 1997
- The Sexual Offences Act 2003
- The Mental Capacity Act 2005
- The Mental Capacity Act and Deprivation of Liberty Safeguards principles
- Facts And Information About Abuse
- Who Is A Vulnerable Adult?
- Vulnerable adults and the risk of harm
- Abuse and its Indicators
- Physical Abuse
- Psychological Abuse
- Sexual Abuse
- Financial Abuse
- Neglect Self Neglect and The Act Of Omission
- Organisational abuse and Discriminatory Abuse
- Consent
- Disclosure
- The importance of individualised person-centred care to ensure an individuals safety
- Responding to suspected or disclosed abuse
- Managing risk and Multi-agency safeguarding of adults
- Reporting abuse
- Whistleblowing
- How to Whistleblow
- Serious case reviews and sources of advice and information
- Standard 11 - Safeguarding Children
- Child Protection standard introduction
- Legislation relating to Safeguarding Children
- The Acts and Safeguarding Children
- Serious Organised Crime and police Act 2005
- What is Child Abuse?
- Emotional abuse
- Physical abuse
- Sexual abuse
- Other types of child abuse
- Every Child Matters
- The rights of a child
- Neglect and the act of omission
- Radicalisation
- Working with others
- Key supporting information
- What children want from Professionals
- Protecting yourself against allegations
- Reporting child abuse
- Scottish Legislation in Care
- The Key Role of KCSIE in Child Protection in the UK
- Standard 12 - Basic Life Support
- Introduction to Basic Life Support standard
- Fears of First Aid
- Asking permission and consent to help
- Calling the Emergency Services
- Chain of Survival
- DR ABC and the ABCD'S
- Initial Assessment and Recovery Position
- Using gloves
- Adult CPR Introduction
- Adult CPR
- CPR Hand Over
- Compressions Only CPR
- Child CPR
- Child CPR Breakdown
- Infant CPR
- Drowning
- AED Introduction
- Types of AED Units
- Adult Choking
- Choking in children
- Infant Choking
- Standard 13 - Health and Safety
- Introduction to the Health and Safety standard
- Health and safety tasks that should only be carried out after special training
- Importance of Health and Safety
- What causes accidents?
- When an Accident Happens
- Accidents and sudden illness
- Health and Safety Law
- Manual handling Employee and Employer responsibility
- Workplace and personal Safety
- The Accident Triangle
- Why prevention is important and what can be done
- The 5 stages of the Risk Assessment
- What is a hazard
- Personal protective equipment (PPE)
- Working safely and securely
- Hazardous substances in your workplace
- COSHH Regulations
- Employee Duties Under COSHH
- The Fire Triangle
- Calling the Fire Service
- Evacuating in an Emergency
- Care Home Evacuation
- Good Housekeeping
- Electrical Hazards
- Managing stress
- Medication and healthcare activities and tasks
- Why Manual Handling is Important
- Manual Handling Operations Regulations 1992
- How and Why We Lift Correctly
- Before we start moving and assisting people
- LOLER and PUWER Regulations
- Other Relevant Acts
- Ability Test
- Assisted standing from a bed or seat
- Assisted Sit to Stand
- Fall Prevention
- Assisting Fallen Person
- Walking Frames
- Wheelchairs
- Standard 14 - Handling Information
- Handling information standard Introduction
- Handling information in health and social care
- GDPR Compliance
- Data Subject and Personal Data under GDPR
- The Information Commissioner's Office
- The Freedom of Information Act 2000
- Who holds personal information
- Public authorities and Freedom Of Information
- Record Keeping, Management and Responsibilities
- Reporting concerns
- Privacy Principles under GDPR
- Does GDPR apply to me
- The right to be informed
- Lawful, Fairness and Transparency
- Purpose limitation
- Data minimisation
- Data accuracy
- Storage limitation
- Data Security
- Accountability
- Standard 15 - Infection Prevention and Control
- Introduction to Infection Control
- What are Blood Borne Pathogens?
- Infection Control Legislation
- Who is at risk?
- Types of Infections
- Skin Diseases
- The Chain of infection
- First Aid and Infection Control
- Contaminated objects
- Contaminated Linen
- Cross Infection
- Example of indirect cross contamination
- How to Reduce Your Risk
- Surface Cleaning
- Hazardous products and sharps disposal
- Hand hygiene policy
- Using gloves
- Hand Washing
- Disposable Aprons
- Waterless hand gels
- Protecting Vulnerable People
- Summary and what's next
How to Reduce Your Risk
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During this course, we are going to be looking at how you can reduce the risk of coming into contact with infectious material. There are standard precautions in all workplaces to reduce the risk to employees, employers and members of the public. These include:You should treat all bodily fluids, from every person as potentially infectiousEnsure that you follow the recommendations in your employer’s Bloodborne Pathogens Exposure control plan, which should include the requirements regarding the levels of risk of employees that may have occupational exposureTraining requirementsWork practice controlsEngineering controls and procedure for an exposure incidentTo reduce the risk of infection ensure that you always use your own personal protective equipment, commonly referred to as PPE. This equipment includes Gloves, Masks, Eye Protection, aprons and CPR shields to name a few. Your employer should provide your PPE and you are required to use it correctly. You should always ensure that you know where your PPE is at your workplace, familiarise yourself with it and make sure that you know how to use it.Make sure you check first aid kits and emergency supplies to ensure that they include disposable gloves, face shields or rescue masks.Other steps that need to be taken to further reduce the risk of infection are:You should not eat, drink, smoke, apply cosmetics or handle contact lenses in areas where there is the possibility of exposure to bloodborne pathogens when you are emptying trash containers, do not use your hands to compress the trash in the bag and always lift and carry the trash bag away from your body.If you handle laundry you must always follow your facility’s procedures which in general means and wear your PPEWhen dealing with needles and other sharps these must be discarded in rigid, leak-proof, puncture resistance containers. Never bend, shear, break or recap needles. If you must recap a needle, use the one-handed method. The Needle sticks Prevention Act requires appropriate, commercially available, and effective safer medical devices designed to eliminate or minimise occupational exposure.If you are responsible for handling specimens or other potentially infectious material you have duties under the Health and Safety at Work Act and the COSHH regulations to conduct the work safely. Other regulations are contained in the carriage of Dangerous Goods and Use of Transportable Pressure Receptacles Regulations 1996. More details are available on collection, labelling, despatch and transport of specimens is available by the carriers, royal mail and government websites.Potentially infectious material may be sent by post provided that the conditions of the post office are met. It is recommended that plastic containers have a screw-cap so as to minimize leakage or breakage. The Post Office should be your first line of consultation for the latest instructions for posting pathological material.
Reducing Risk of Infection: Workplace Precautions
Standard Precautions
Standard precautions are essential in all workplaces to mitigate the risk of exposure to infectious material. Key precautions include:
- Treating all bodily fluids as potentially infectious: Every bodily fluid should be handled with caution.
- Following employer's Bloodborne Pathogens Exposure Control Plan: This plan outlines:
- Training requirements
- Work practice controls
- Engineering controls
- Procedures for exposure incidents
- Using Personal Protective Equipment (PPE): Always utilise PPE provided by your employer, including gloves, masks, eye protection, aprons, and CPR shields.
- Familiarising yourself with PPE: Know how to use and locate your PPE within the workplace.
- Checking first aid kits: Ensure they contain disposable gloves, face shields, or rescue masks.
Additional Precautions
Further steps to reduce the risk of infection:
- Avoiding certain activities: Refrain from eating, drinking, smoking, applying cosmetics, or handling contact lenses in areas where exposure to bloodborne pathogens is possible.
- Handling trash: Do not compress trash with hands and lift trash bags away from the body.
- Handling laundry: Adhere to facility procedures and wear PPE.
- Dealing with needles and sharps: Discard in appropriate containers and avoid recapping needles. Utilise safer medical devices as required by regulations.
- Handling specimens: Follow Health and Safety at Work Act and COSHH regulations. Additional regulations may apply, such as the carriage of Dangerous Goods and Use of Transportable Pressure Receptacles Regulations 1996.
- Posting potentially infectious material: Follow Post Office guidelines for safe posting, ensuring containers have screw-caps to minimise leakage.
Consult relevant authorities and websites for detailed instructions and regulations regarding the handling and transportation of specimens.
- IPOSi Unit one LO2.1, 2.2 & 2.3
- IPOSi Unit one LO3.2